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Lithia Nissan of Ames

Ames, IA

Overview
Reviews
4.5
818 Reviews
Call Dealership (515) 817-1715
View Awards

2901 S Duff Ave

Ames, IA

50010

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Showing 818 reviews

August 16, 2022

The staff was very friendly and helpful. They made sure to review everything they had done with me before I left to make sure there were no issues and were timely in updating me about the st More

by melvilj20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Aug 17, 2022 -

Lithia Nissan of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Nissan of Ames!

August 15, 2022

Responsive & forthright. Treated me with respect and kept me up to date all through the process. More

by JanetB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Klingbeil, Josh Smith
Report | Print
Aug 16, 2022 -

Lithia Nissan of Ames responded

Thank you for choosing Lithia Nissan of Ames, Janet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2022

Prompt and service as requested. My appointment was right on time. Good communication and answered questions well. Will come again! Zac One worked with me and I noticed he wasn't More

by OMADISON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Aug 14, 2022 -

Lithia Nissan of Ames responded

Thank you for the kind words for our service department! Zac and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 11, 2022

I had a nice efficient interaction with your sales person Jerry and your finance individual. More

by a.penniman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the finance person’s name, JERRY Hebrink
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Aug 14, 2022 -

Lithia Nissan of Ames responded

Thanks for your feedback on your recent visit to Lithia Nissan of Ames. I'm glad to hear that Jerry was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 10, 2022

Was told that the ac was still under warranty. . Got the opinion that it is now my problem. More

by poppofree.ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Fritz
Report | Print
Aug 13, 2022 -

Lithia Nissan of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 10, 2022

Since being bought out by Willis they try to rip you off for services not needed. More

by RENNE.DRECKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Smith
Report | Print
Aug 13, 2022 -

Lithia Nissan of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Renne, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 10, 2022

Very prompt and welcoming. Explains what the service department did. Always asks if we have any questions. More

by dbnoid56
Recommend Dealer
Yes
Employees Worked With
Don't remember the name.
Report | Print
Aug 11, 2022 -

Lithia Nissan of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Nissan of Ames. Please don't hesitate to reach out if you need anything else.

August 08, 2022

Excellent service and friendly staff. If I need anything for my car I will call this dealership. Thank you very much for your help. More

by p.illum
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
Report | Print
Aug 08, 2022 -

Lithia Nissan of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Nissan of Ames.

August 07, 2022

Have now purchased my second vehicle from honda of ames and have never had any complaints always takin care of me and if any issues arose they handle them professionally thanks again for making my experien More

by Dodgevan123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Ninaquispe, Eric Fritz
Report | Print
Aug 08, 2022 -

Lithia Nissan of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Nissan of Ames.

August 06, 2022

Very courteous. Right there to help when you arrive. Explains what is going on with the vehicle. More

by jim.ann.anderson79 @gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac ose
Report | Print
Aug 08, 2022 -

Lithia Nissan of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Nissan of Ames, we look forward to having you as one of our valued customers for many more years to come!

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