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Lithia Nissan of Ames

Ames, IA

4.5
818 Reviews

2901 S Duff Ave

Ames, IA

50010

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Showing 818 reviews

August 03, 2022

Dealership FORCED the fabric protection and external protection package ($2000) on ALL new vehicle and did not tell us this when we talked several times on the phone prior to driving 70 miles to Ames. More

by DAVID.JAEGER22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JERRY Hebrink, Eric Fritz
Aug 07, 2022 -

Lithia Nissan of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

July 30, 2022

Great sales experience. I have a few concerns with our van and the service department won't call me back. More

by mgillroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JERRY Hebrink
Aug 01, 2022 -

Lithia Nissan of Ames responded

Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you.

July 28, 2022

Sales department was accommodating and efficient. Service department is knowledgeable, efficient, caring, and dedicated to my needs. Very much appreciated. More

by C.weez72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Jul 29, 2022 -

Lithia Nissan of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2022

Amazingly fast and helpful! They went above and beyond to help us with an emergent problem before a planned road trip. Amazing! More

by cottrell.maryw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Jul 27, 2022 -

Lithia Nissan of Ames responded

Thank you, Mary! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Nissan of Ames!

July 25, 2022

Always welcoming and workable staff. Only real concern is not always putting sticker on inside as reminder when to service car. Has happened twice that I have had to remind them. Otherwi More

by jbaker27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy, Josh Smith
Jul 26, 2022 -

Lithia Nissan of Ames responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 20, 2022

When I purchased my used 2007 Chevy Colorado I also bought the oil change for life of the truck. I have always had very prompt service and have been very satisfied. More

by pelley1947
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
Jul 21, 2022 -

Lithia Nissan of Ames responded

Thanks for sharing your thoughts about your service experience with Lithia Nissan of Ames. Jeff and our team appreciate your business and hope to see you again soon!

July 20, 2022

Nissan service of ames always do a good job with oil change for my car! Thank you! Keep up the good work! More

by SUNSHINE122308
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley, Jason Hill, Jeff Searcy, Christopher Gibson, Daniel Jenkins-Moore, Dustin Cakerice, Jonathan Ballard, Jordan Clemens, Kyle Clark, Morgan Egelan
Jul 21, 2022 -

Lithia Nissan of Ames responded

Thank you for choosing Lithia Nissan of Ames, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 17, 2022

Scheduling service is easy. Their work is thorough. Appointments are kept and work is done on a timely basis while you wait. More

by alkamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Ose
Jul 18, 2022 -

Lithia Nissan of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 16, 2022

I ordered black license plates. PAID for black plates. Received the ugly standard plates. Seriously?! More

by mlkennedy31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaine
Jul 16, 2022 -

Lithia Nissan of Ames responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 15, 2022

Great attention from the service staff upon arrival and delivery after service is completed. Appointment times are always on time; no delays. More

by RADKISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Cakerice, Josh Smith
Jul 16, 2022 -

Lithia Nissan of Ames responded

Thank you! Dustin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Nissan of Ames.

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