Lithia Nissan of Ames

Efficient, courteous staff. Trustworthy service. Easy to schedule appointments. I count the service department at Lithia Nissan of Ames. Trustworthy service. Easy to schedule appointments. I count the service department at Lithia Nissan of Ames. More

Sold me a lemon, took 4 months to get it working. Refused to take it back, missed their timeline multiple times and no calls. Refused to take it back, missed their timeline multiple times and no calls. More

Adolfo was great. We really appreciated his service orientation and willingness to answer questions that we had. We really appreciated his service orientation and willingness to answer questions that we had. More

Simple, hassle free environment. Felt right at home. Will be back for future purchases. Highly recommend Felt right at home. Will be back for future purchases. Highly recommend More

The staff is always friendly every time I come in and the dealership has always been very efficient. dealership has always been very efficient. More

My experience with this Service Dept. was not the best. I am based in Charlotte NC, and a fleet owner that purchased the vehicle in Jan of this year. I myself was not with the vehicle as was not the best. I am based in Charlotte NC, and a fleet owner that purchased the vehicle in Jan of this year. I myself was not with the vehicle as it was out with one of my drivers delivering a load. The vehicle was brought in due to shutting down after a battery replacement. This was a Saturday and they were on a light crew and could not look at the vehicle until Monday. I understood the situation so there were no problems. The driver did not leave the key and its was brought in at 2pm on Monday. I contacted the dealer and confirmed the keys were dropped off late and they would look at the vehicle the next day. Tuesday afternoon I called (took 3 calls to get an answer) to check in for an update and was told the Tech had been looking at the vehicle all day and was still investigating the issue. I asked about the codes received from the diagnostic as this would have been the first thing they normally would have done. I was told if there were any he hadn’t been updated by the Tech as to what they were. The following day I called (took two calls) and was told that my engine was bad and I would need to replace it. This would run 14k -18k to repair. I was in shock and told them I would call the following day to discuss a plan for the vehicle. I called the following day and inquired about a walkthrough of the process by which they assessed the need for a new engine due to me not knowing a lot about complex issues with this vehicle. I was told there were a bunch of codes and by seeing them they know the engine was bad. This was an extremely unsatisfactory response given the significance of the finding. Up to this point I had only communicated with the service department when I called several times and received no insight into the diagnostic steps used to get to this conclusion. Being a remote customer located halfway across the country I began to feel that adequate investigation into what was causing the engine to malfunction had not taken place and was not going to take place. I arranged for the vehicle to be picked up and brought to another dealer I researched in Des Moines. The first call I received from the service department over this six day period was when the tow truck driver arrived to retrieve the vehicle for delivery in Des Moines. I was requested to pay for the diagnostic and they would give possession of the vehicle to the wrecker. I asked requested an email of the diagnostic codes received as I had not been told or given these codes via email. The Tech stated the five codes verbally and that he would send them once when got off the phone, notated my email and confirmed the diagnostic charge was approved. This was 6/9 as of 7/6 I have not received the email with the diagnostic codes or an invoice for the charges. Surprisingly, I received this survey upon the delivery of the vehicle to the Willis dealership in Des Moines for a warranty review (14 days later). Upon full investigation by the second opinion dealership in Des Moines I was informed the lower block of the engine was compromised due to a defective Cylinder 8. They documented this with videos of the engine block and explanations. Basically, they were pumping but not firing, causing no compression or power stroke. The flap even when forced closed allowed blowback into the engine. The other surprising thing was that a know Tech Service Bulletin is listed for this issue on the vehicle year I own. I assume thats why the normal diagnostic process, communication and documentation never took place. This issue causes the engine to fail and I understand Nissan not wanted to categorize this as a recall, they would be forced to rebuild all those engines. This dealership lessened my faith in the brand overall. The standard customer communication and diagnostic processes were ignored in this instance which caused me as a customer to feel out of the loop and deceived. The vehicle is still under warranty and due to a lack in process integrity I was being told I would need to pay 14k-18k for repairs. I am not sure if this is the result of over worked resources or overall culture and policy but as a customer I am disappointed. More

Service was okay. I feel it was things out of their control as for the delay of Service. It took over 8 weeks to get Warranty approval and repairs completed. I feel it was things out of their control as for the delay of Service. It took over 8 weeks to get Warranty approval and repairs completed. More

Very nice people hade no problems there but my car is still having issues after getting my car worked on there didn’t seem like they really did anything still having issues after getting my car worked on there didn’t seem like they really did anything More

The car I bought was misleading in the ad and had some serious issues that were not advertised. They advertise on their website they can bring the vehicle and all the paperwork to you, which is 100% false serious issues that were not advertised. They advertise on their website they can bring the vehicle and all the paperwork to you, which is 100% false. My salesman and the financing department were very easy to work with. I would buy here again but next time I would take my vehicle for an inspection before buying. More

Very friendly and helpful. made sure everything was right was timely. Made sure the car was repaired correctly made sure everything was right was timely. Made sure the car was repaired correctly More