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Lithia Nissan of Ames - Service Center

Ames, IA

5.0
61 Lifetime Reviews Review Dealership

61 Reviews of Lithia Nissan of Ames - Service Center

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March 04, 2021

"Excellent as always. No problems. Only an oil change...."

- JREIDABRAMS

Excellent as always. No problems. Only an oil change. While I'm here I think your request of twenty-five words minimum is two many on most cases

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Recommend Dealer
Yes
Employees Worked With
March 01, 2021

"They did not fix the squeal in my power seat when it..."

- ayegge05

They did not fix the squeal in my power seat when it adjusts because it didn’t squeal for them but they did replace a wiper blade for me- that was very nice! They also paired my phone with the car which is nice! Not for sure who the person was so below I’ll say Jason?

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Recommend Dealer
Yes
Employees Worked With
February 25, 2021

"Service was friendly and timely. I appreciate the value..."

- ZACHARYROBERTVC

Service was friendly and timely. I appreciate the value and honesty I get from Lithia Nissan of Ames. I would highly recommend this service shop.

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Recommend Dealer
Yes
Employees Worked With
February 24, 2021

"Great service and great experience. I always enjoy coming..."

- satharp

Great service and great experience. I always enjoy coming in and seeing friendly faces. I got quick service and was able to continue on with my day quickly.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Josh
February 18, 2021

"Always ready to take a look and advise us what needs to..."

- SDEACON818

Always ready to take a look and advise us what needs to be done, if anything. Thank you for being respectful and friendly. I will recommend your Service Department.

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Recommend Dealer
Yes
Employees Worked With
January 09, 2020

"Always friendly service whenever I bring a car in. I..."

- jmike_2010

Always friendly service whenever I bring a car in. I appreciate the nicely kept waiting area and the staff are always friendly. It feels like I've known them forever!

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Recommend Dealer
Yes
Employees Worked With
September 12, 2019

"JEFF IS GREAT"

- petehin3

Jeff and the service techs with Nissan are always excellent and efficient. Brian Fox and the sales management team always appreciates my business. Good job!

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Recommend Dealer
Yes
Employees Worked With
July 19, 2018

"Excellent service"

- ALEDESMA0

I liked the way that they explain in detail the service that is required for your car. I have never had a problem with the service or work they do for me

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Yes
Jul 21, 2018 -

Lithia Nissan of Ames responded

Thank you for taking the time to respond . We really appreciate your business and look forward to seeing you again . Sincerely , Mike Gougherty General Manager

July 18, 2018

"Disinterest in helping their customers"

- JES Cube

I have not had good luck with this Nissan dealer's service center. I purchased my vehicle at this location nine years ago, and have given them multiple opportunities to win back my business, but they fail every time. My vehicle had a recall after about two years, and when I called their service department about replacing the part they said they didn't have the part and didn't know when or if they would get it in. I checked back multiple times and they never did get the part or even follow up with me. Every estimate I've had done there I've ended up taking elsewhere and paying a fraction of what they estimated. This last time I even went to another dealership 45 minutes away and had my vehicle repaired for less than a quarter of what I was quoted at Lithia not to mention their diagnosis would not have solved my vehicles problem.

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Recommend Dealer
No
Employees Worked With
Service
July 17, 2018

"HELPFUL SERVICE REPS"

- MIKE A

The service center person was extremely helpful giving information and answering questions. The oil change took a little longer than usual, but it was still finished in about 30 minutes.

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Recommend Dealer
Yes
Employees Worked With
Jul 21, 2018 -

Lithia Nissan of Ames responded

We appreciate your business and thank you for taking the time to respond. look forward to seeing you again! Sincerely , Mike Gougherty General Manager

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