Lithia Nissan of Clovis

Please read, I should have looked at all the reviews before going to this dealership. I feel sorry for people that they take advantage of. We came in on July 8th and met with Joseph. He was very pati before going to this dealership. I feel sorry for people that they take advantage of. We came in on July 8th and met with Joseph. He was very patient with us and let us drive several cars. The following day I took the day off to drive back to Clovis and make a purchase. Joseph again met with us at 5pm. We were and are very happy with how we were treated with him. However, the sales managers Aaron and David and finance person Marcus Cruz not so much. Aaron ( Sales Manager) was rude and condescending saying "oh you are just trying to get a car for cheap". He also tried to tax the car registration and tags. David (Sales Manager) low balled our trade in and made promises of $16,000 to be financed through a credit union. And that none of the additional charges for the SWAT and Glasscoat could be removed even when we stated that we did not want them. At one point we asked for our keys back but they never brought them to us. In the end, he showed us a monthly payment of $276± for a financed amount of $16,000. Finally at about 8:45pm we met with Marcus, in finance. We were rushed through the signing process and were not able to view the documents. We were presented with a 5 year, 60,000 mile warranty that covers everything from oil changes to mechanical issues (which he just wrote on a piece of paper). And because we were Costco members, he said, our rate would go down to 6.74% with a $49 increase to our payment for the warranty and there was no deductible for any repairs or maintenance. But never saw any actual documents, just a paper that Marcus wrote on. Then rushed again, "sign here, sign here, sign here", and out the door in 15 minutes. We asked for copies of everything that we signed and Marcus said they would be in our email. No email was ever received. We sent messages to Marcus, Maria and Joseph the next day asking for our paperwork for our transaction, warranties, credit report and service records. July11th we received an email from Marcus with no message and documents that we signed on our phone which we already had. We replied to him and asking for the complete package and still no response. We were finally able to talk to Isabel that afternoon and she sent over the contract and warranty information but nothing else. When reviewing the contract the total financed is $21,000 not $16,000. It was not disclosed that that was a $5,000 increase which raised our payment significantly. Also, when reviewing the warranty information it was for 36 months or 36,000 miles not 5 years or 60,000 miles, as promised. Plus there is a deductible and you have to ask for reimbursement for these services at which there is a limit. Needless to say this experience was been horrible and misleading (except for Joseph).As of July 11th we still had not received all the documents that we signed. July 12, got an email and phone call from the Finance Manager, Bobby Lopez and he asked us to come back in on Monday and they would make it right. We went in on Monday, July 14th (which is an hour one way) and met with Isabel not Bobby and she canceled the contract and went through the new one. She told us there is no 5 year/60,000 mile warranty available and never asked us about being a Costco member. Mysteriously she was able to remove all add-ons and additional warranties. We did keep one warranty for fear that they had sold us a car that might not be all that was promised. We never saw or spoke to Bobby. We will NEVER buy from any Lithia Dealership again!!!! And I would suggest that none of you do either. They make money not only on the cars but the financing. They get 2% for anything under 60 months and 2.5% for 72 months or more. Don't let them bully you. Just walk away. In California, car dealers must be upfront about all charges, including add-ons, and cannot force you to purchase them to qualify for financing. Add-on products & services must be presented as optional and cannot be forced upon buyer More

Very attentive and answers questions put forth. Service is done quickly and efficiently which is important. Service is done quickly and efficiently which is important. More

Very friendly service and answered all our questions! ! The sales manager was straight to the point and didn't give us the runaround. ! The sales manager was straight to the point and didn't give us the runaround. More

Good service. Hannah’s helpful. Dash error lights came back on the day after servicing. Hannah’s helpful. Dash error lights came back on the day after servicing. More

I always enjoy doing business with Hannah. She told me what the necessary service was needed. The work was done in a timely manner. She told me what the necessary service was needed. The work was done in a timely manner. More

Fast service really Knowledgeable and not pushy, I really like the videos they send when they lift the car like the videos they send when they lift the car More

Great customer service and services. Will definitely come back and will friends and friends to go there Will definitely come back and will friends and friends to go there More

My service rep, Hannah, was informative, and provided excellent information and advice. Her demeanor was positive, helpful and. Pleasant. excellent information and advice. Her demeanor was positive, helpful and. Pleasant. More

I have purchased all of my cars at this dealership since 1998. I love the cars and the relationship history with this dealership. I know exactly where to go to buy my next car. I love the Hyundai brand, the 1998. I love the cars and the relationship history with this dealership. I know exactly where to go to buy my next car. I love the Hyundai brand, the quality of the cars. My current car is a 2020 Tucson and it is a great car! More

Jonathan is very accommodating. He is very nice and courteous. He attended to me right away. He is very nice and courteous. He attended to me right away. More