Lithia Nissan of Fresno

I have a lifetime oil change through Lithia. I came to get a routine oil change and was told it would take no longer than an hour and a half. THREE hours later I was told my drain plug had been I came to get a routine oil change and was told it would take no longer than an hour and a half. THREE hours later I was told my drain plug had been stripped (which was caused by them). No one communicated with me and I had to be the one to ask what was going on. Will not be coming back. Very frustrated. More

Felt like the dealer was trying to get us to pay for extra stuff that we did not want. Had ask to not do the Swatt(lo jack) and the glass coat. Was told they can't and its mandatory. Seems odd. extra stuff that we did not want. Had ask to not do the Swatt(lo jack) and the glass coat. Was told they can't and its mandatory. Seems odd. More

This place will try and scam you and had the worst experience when I bought my car here will never go back experience when I bought my car here will never go back More

Not a so good experience…. spent 5 minutes waiting for a rep to pull a specific car I saw online to the front for me to view, they got me to only walk me around the entire lot a spent 5 minutes waiting for a rep to pull a specific car I saw online to the front for me to view, they got me to only walk me around the entire lot asking if I like this car or that car (plus I didn’t see that car I was inquiring about on the lot). I informed the rep I was only interested in the one I came to see. Was told to wait again and that a manager was going to pull it out for me. They had me wait for 10-15 minutes and I had enough and started walking back to my car. I noticed the sales rep and so call manager walking towards me to only turn away and ignore me without the car I was inquiring about. Customer service was below average, wasted about 30 minutes of my time and at the end of the day I didn’t even see or confirm the car I was inquiring about was available. I recommend other customers to avoid this place and look elsewhere. More

All I can say is all the way from the top from management to salesman there is no communication no structure and basically no people skills and if you don’t get it in writing they will lie to you!!! Never go to salesman there is no communication no structure and basically no people skills and if you don’t get it in writing they will lie to you!!! Never going back neither should you!!!! Beware More

This place was the worst experience I've had with a car dealership I went in there wanted to spend just a certain amount they doubled it bamboozled me and when I got to my senses the next day they wouldn't dealership I went in there wanted to spend just a certain amount they doubled it bamboozled me and when I got to my senses the next day they wouldn't even return my car bad business just bad customer service sold me a cracked windshield even haven't got back to me to replace it The crustiest engine compartment I was so stupid but they played me and took full advantage of my ignorance never would I go there or recommend anyone to go there again More

Shadiest Car dealership I've ever been too. Listed an amazing price on the website for the vehicle I wanted. Went in to drive and purchase. AFTER they had already ran my credit and had me sign Listed an amazing price on the website for the vehicle I wanted. Went in to drive and purchase. AFTER they had already ran my credit and had me sign for intent to purchase they showed me the actual price of the vehicle for a few thousand dollars more than listed BEFORE TAXES. When I told them that this was shady and predatory, Karo said "Well would you have come in if we didn't list that low price?" Don't go here! There are more honest dealerships that are competitively priced. More

Poor post purchase customer service. Salesperson offered post purchase service saying if I need anything else to “let him know”. I needed some information regarding the leasing company a Salesperson offered post purchase service saying if I need anything else to “let him know”. I needed some information regarding the leasing company and he can’t be bothered with it. Either ignoring me or telling me to call someone else. Extremely dissatisfied. More

Went in to look at a Nissan, when I asked the price they quoted it was around $17K. I had been looking around so I felt that was high. He then mentions he can work with me on the pricing. I ask for his card quoted it was around $17K. I had been looking around so I felt that was high. He then mentions he can work with me on the pricing. I ask for his card and say I’ll think about it. I wait, he doesn’t bring his card out, he brings his boss (I’m assuming). He starts questioning why I don’t want it now. I didn’t like their vibe they were so pushy! So I asked for their card, he had to go back in and actually get it this time and I left. Today, few days later, I see the same vehicle for $15K online at their place! Listen to your gut when buying your car! I wouldn’t recommend this place. Also no, there was no price reduction anywhere on site/s mentioned. More

This Dealer stated that Cars. com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of the salesman stated the price is $10.000 over what was stated on cars.com. I am curious about where the initial price of $25,900 came from, considering blue book was listed between $20,000-23,000. As I was waking away due to the numbers not matching up, three Lithia Nissan members followed me out and tried to talk me I to buying the car by challenging my manhood, not respecting the family unit on such a large financial decision. For those reasons, I would not recommend shopping at Lithia Nissan specifically. A manger emailed about why I’d didn’t purchase the car and I glad that them this information. Since, no reply from that manager or another, but a steady stream of emails trying to get me to come back and buy the truck I test drove. Maybe the problem is with Lithia’s management as a whole. More