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Lithia Nissan of Fresno

Fresno, CA

4.5
641 Reviews

5580 N Blackstone Ave

Fresno, CA

93710

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641 Reviews of Lithia Nissan of Fresno

June 11, 2022

Dealership is unorganized and everyone you talk to will give you a different answer. Every time you go in you will be given a different value for your trade in. Stay away! More

by pgcsfg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rajneesh Vasudev, Jesus Murillo, Victor Ochoa, Esperanza Michel, Roberto Lopez, Jocelyn Morrison, Ruben Castaneda, Hossam Zoubi, Aaron Dancil, Jose Chavez
Jun 30, 2022 -

Lithia Nissan of Fresno responded

Hello, Thank you for taking the time to leave us with your feedback. I would like to apologize for the level of communication it sounds like you are receiving from our team. I can assure you this not the five-star customer experience we strive to provide. Please feel free to reach out to me directly and I would be happy to answer any question you may have. Victor Ochoa vochoa@lithia.com General Sales Manager

Jun 30, 2022 -

pgcsfg responded

Why does the Nissan dealership tell me my car is worth $14,000 and the Ford dealership tell me $16,000 one day apart? My Uncle passed away and left me this car which I don’t need. The Nissan dealership says they can buy it with the paperwork I have. The Ford dealership says they can’t do it. One day apart. Please help me understand this.

March 30, 2022

It's always quick service. Mike and Joe are always very attentive and courteous when I pull up. More

by Bigcat882133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael L'Argent, Joseph Linder, Jason Johnson, Tannr Lawson
Apr 05, 2022 -

Lithia Nissan of Fresno responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Largent 559-440-7963 michaellargent@lithia.com - Service Manager

December 26, 2021

Our sells man, Max, did an awesome job. He was attentive, listened to our needs, and made sure we got the car of our dreams. Bob, the finance guy also did a wonderful job and got us the right financing for u More

by Mr. Armstrong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max and Bob
Dec 29, 2021 -

Lithia Nissan of Fresno responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victor Ochoa- General Sales Manager

December 03, 2021

Alex was very friendly, knowledgeable about the vehicles, not aggressive, and fun. Clean environment and good selection More

by roberthuntley74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tijerina
Dec 08, 2021 -

Lithia Nissan of Fresno responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victor Ochoa- General Sales Manager

December 03, 2021

very friendly and willing to work with you ,Chris and Eli was very good and knowledege able thank you More

by kimmie200660
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chris and eli, Austy Singkhoumkhong
Dec 08, 2021 -

Lithia Nissan of Fresno responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victor Ochoa- General Sales Manager

November 23, 2021

Sales person kept her word. She was friendly and informative. I wasn't hurried on making a purchase. Espi showed me a few different models. She explained to me some of the details about the car I di More

by Charlie F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Sotelo, Esperanza Michel, Aaron Dancil
Nov 30, 2021 -

Lithia Nissan of Fresno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victor Ochoa- General Sales Manager

November 18, 2021

I continue to have more problems from purchasing a used car from this dealership. Yesterday, I received a toll violation on the car I traded in on Sept 30, 2021. That car is still registered in my name. More

by sdwilhite
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Tijerina, Rocky Rodriguez
Nov 22, 2021 -

Lithia Nissan of Fresno responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victor Ochoa- General Sales Manager

November 18, 2021

Thank you Charles Bailey for the great service! Charles was the only salesman in 9 different dealerships that followed through calling me back numerous times and finally got the sale! Got me us the best de More

by JONLIZZARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austy Singkhoumkhong
Nov 23, 2021 -

Lithia Nissan of Fresno responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victor Ochoa- General Sales Manager

Nov 23, 2021 -

JONLIZZARD responded

All the best to you and staff see ya Soon For service.

November 10, 2021

I just delt with them thru driveway ... They have jerked me around about the sale the registration the mechanics &my registration. I have a car for over a month they never gave me tem plates still haven't r More

by donnatella612
Recommend Dealer
No
Employees Worked With
Rocky Rodriguez
Nov 12, 2021 -

Lithia Nissan of Fresno responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Ash Desai- General Manager

October 21, 2021

Don't buy a used car from this dealer. I bought a used SUV less than a month ago. Many codes show car has mechanical issues. Dealer wouldn't do anything other than take it as a trade in for 4k less tha More

by sdwilhite
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Padilla
Oct 26, 2021 -

Lithia Nissan of Fresno responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Ash Desai- General Manager

Oct 26, 2021 -

sdwilhite responded

I already talked to a manager there last week. Was told there was nothing that could be done other than trading the car in at a 4K loss. Dealer sold me a car that was not mechanically sound and I got fooled. Shame on your dealership.

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