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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

July 26, 2022

I arrived with my appointment. I was directed to the lounging area with comfortable chairs and lots of charging stations. I was out within 30 minutes! Great job everyone! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Jul 27, 2022 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

July 24, 2022

Service was fast. Employees were very nice and helpful. Making an appointment online was easy More

by Missing4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Jul 25, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

July 23, 2022

It was clean and most of the service people are pleasant and present. Zach was attentive with a smile and kind. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Jul 24, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

July 23, 2022

Excellent service for my 2007 Tacoma for the past 15 years. Plan to continue with Lithia. More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 24, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Ben, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

July 22, 2022

As soon as Toyota care expired I was hit with over $380 dollars for recommended service that should have been included at the 2 year 25000 mile Toyota care mark. Not sure if this was a Toyota policy or a L More

by MWORR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia Hamar
Jul 27, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

July 22, 2022

I was impressed how quickly my auto purchase was handled as well as the friendly helpful staff. More

by NANABENZ1949
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Evan Seegmiller, Steven Kahae
Jul 24, 2022 -

Lithia Toyota of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

July 22, 2022

Quick, fast and convenient good professional, good job and good job & good job thank you More

by SWAROKKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Scott Knuepel, Joseph Kyttle
Jul 24, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

July 21, 2022

Lithia Toyota was very helpful and the appointment was fast and they did a great job More

by RRITCHIE87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano
Jul 21, 2022 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

July 21, 2022

Scott was fantastic to work with. I still can’t believe we received our Prius Prime. 91 mpg daily on my 80 mile commute. John in finance was really great to work with as well. They More

by JOSHUAKENT83814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Matthew Uri, Scott Weigand
Jul 21, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joshua, and we look forward to working with you again. Troy Kloke, General Sales Manager

July 21, 2022

I work fulltime M-F and medford lithia is only open during the week so getting in for a service is always disruptive. I made an appointment for 7:30 and I wasn't helped until 8:30. I was surprised that More

by Detweilea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Jul 24, 2022 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

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