
Lithia Toyota of Medford
Medford, OR
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I called the day before I came up for my oil change told them what kind of truck I had so they would have the oil and oil filter because last time I was there they had to go and get the oil in the oil filte them what kind of truck I had so they would have the oil and oil filter because last time I was there they had to go and get the oil in the oil filter and it took a long time and at that time they told me next time to call ahead let them know and there would be no waiting needless to say I showed up sat there for 45 minutes in the waiting room they came and got me told me they didn’t have the oil and it was going to be another hour and a half wait . Needless to say I wasn’t happy told them my time was important to me. Asked to talk to the service manager, I told him I had called ahead so this wouldn’t happen, I understood the first time I was at that dealership why it took a while because they didn’t have the diesel oil or filter. But when I call ahead and tell them the day before and I’m told they will have it and they don’t their either incompetent or just don’t care about customer service. The service manager told me [we can service your vehicle it just won’t be as fast as you want us to.]. At which time I told him to give me my keys,and I won’t be back More
I bought a Subaru from them with a service contract. They don’t have a diagnostics machine for Subarus. The only service they could provide was oil changes. When you schedule an oil change it still take They don’t have a diagnostics machine for Subarus. The only service they could provide was oil changes. When you schedule an oil change it still takes several hours after your appointment time before they even take your car back. Their finance managers are rude and unresponsive as well. I recently purchased a 2022 vehicle from a different dealership and would never go back. More
The date of my service I was served promptly and was satisfied with my service I had an oil change I waited about an hour and they were courteous satisfied with my service I had an oil change I waited about an hour and they were courteous More
My car overheated on a Sunday. The towing service dropped it at Lithia Toyota. I didn't hear from them Monday but once they contacted me on Tuesday everything went great. The towing service dropped it at Lithia Toyota. I didn't hear from them Monday but once they contacted me on Tuesday everything went great. More