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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

July 08, 2022

Excellent customer service technicians know their job. They do a very very thorough inspection to spot problems More

by CCUSTODI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Joseph Kyttle, Jarren Brown
Jul 10, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

July 08, 2022

Fast friendly service. Thanks for taking the time to meet my care quickly and efficiently. More

by LSHUPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Castano
Jul 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

July 08, 2022

Had a nail in one of my tires, needed to have it repaired so I went to Lithia Toyota. More

by CIRILLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 10, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

July 08, 2022

For a change there wasn’t a long wait to get checked in or to get my service completed so I was very happy. More

by RCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jul 10, 2022 -

Lithia Toyota of Medford responded

Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

July 08, 2022

I called the day before I came up for my oil change told them what kind of truck I had so they would have the oil and oil filter because last time I was there they had to go and get the oil in the oil filte More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Grossman
Jul 13, 2022 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mark Grossman, Service Manager

Jul 14, 2022 -

NONE3 responded

Theres nothing to discuss ,I won’t be back to that dealership again. I drove 170 miles round trip that day. It’s clear they don’t care until they get a bad rating and have to answer for it.

July 07, 2022

Very professional and very good service will definitely be going back had it done in a timely manner More

by Sowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy
Jul 07, 2022 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

July 06, 2022

I bought a Subaru from them with a service contract. They don’t have a diagnostics machine for Subarus. The only service they could provide was oil changes. When you schedule an oil change it still take More

by 83words
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Rogers
Jul 10, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Troy Kloke, General Sales Manager

July 06, 2022

The date of my service I was served promptly and was satisfied with my service I had an oil change I waited about an hour and they were courteous More

by 541SANDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 07, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

July 05, 2022

My car overheated on a Sunday. The towing service dropped it at Lithia Toyota. I didn't hear from them Monday but once they contacted me on Tuesday everything went great. More

by SSteve
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Jul 05, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

July 05, 2022

took care of an emergency brake issue within a few hours with no prior appointment More

by AVG0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jul 06, 2022 -

Lithia Toyota of Medford responded

Thank you for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

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