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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

June 25, 2022

Everything was ok until I came into contact with a rude cashier. I will not be spending another penny at lithia Medford. More

by Patrickbutler1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Report | Print
Jun 30, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this issue in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

June 25, 2022

Great service as always and thanks for the WD40 tip very courteous and friendly staff. More

by KARENALM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy, Jarren Brown
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department, Karen! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

June 25, 2022

First time visit for maintenance, excellent and professional service, a nice place to wait, efficient! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach hamar, Jarren Brown
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

June 25, 2022

Josh was the best person to deal with while making one of the biggest decisions of my life! Highly recommend! More

by MISTYSTELLA42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Joshua Walton
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you for your review and kind words for Josh! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

June 25, 2022

This dealership is awesome! You lucky to have a sales person so professional like Jayna Luck she is awesome!! More

by DAVIDRDEXTER1956
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Cate MacPherson, Jayna Lack
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review, David! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Jayna and all of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

Jun 27, 2022 -

DAVIDRDEXTER1956 responded

Was happy give your dealership a review! Will definitely refer anyone I know buy their next vehicle from you. Everyone that had contact with was awesome. Probably will even drive back down here from Central Oregon when it is time for my oil changes.

June 25, 2022

Our salesman was very knowledgeable and helpful. We told him what we wanted and he found the perfect car for my son. More

by KLAGGEKB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Mike Rapport
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Congratulations on your son's new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope your son enjoys his new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

June 24, 2022

I took my car in to get my check engine light diagnostic and they told me it was my gas cap. I realized after leaving the dealership the check engine light was still on. I called five times and never heard More

by JESSICADRISKELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Report | Print
Jun 30, 2022 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

June 24, 2022

Prompt and thorough service with explanation of activity. Joe is a very pleasant person to work with. More

by KENBONSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

June 24, 2022

Great experience every time. Service and sales are awesome. Everyone is helpful and efficient. Definitely would recommend. More

by BBEATTY91907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Bryce Beatty, David Solorio, Evan Seegmiller, John Rogers, Kareem Duncan, Troy Kloke, Armando Ledesma Jr., Jayna Lack, Steven Kahae
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

June 24, 2022

The service was excellent. They had my car finished so fast this time and also explained the maintenance that is suggested for next time!! Great experience More

by HAWKINSJENIPHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Joseph Kyttle
Report | Print
Jun 27, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

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