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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

June 17, 2022

It took 3 different service admits to diagnose this problem and the car was there all day on all three occasions More

by KAREELIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel, Jarren Brown
Report | Print
Jun 20, 2022 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. I would love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mark Grossman, Service Manager

June 17, 2022

Thorough and timely service inspection. Gave me pease of mind and confidence in my vehicle. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle, Jarren Brown
Report | Print
Jun 20, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

June 16, 2022

service has gone down hill re quallity of repair and customer communication. took more than 3 separate appts to fix minor windshield fluid part. wont b back More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel, Jarren Brown
Report | Print
Jun 19, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly. Mark Grossman, Service Manager

Jun 19, 2022 -

NONE3 responded

I am not interested. The problem is not 'fixable', too much damage done during last year as quality of customer and repair service diminished. I won't be back. And please unsubscribe me from all dealer related communications. I am not signing in so I can unsubscribe. Another poor business tactic in the online area.

June 16, 2022

Very helpful staff and courteous to all customers. They explained exactly what needed to be done with my Highlander and even cut my expected expenses! More

by DaveA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts, Ireland Lee
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

June 16, 2022

Jarren Brown provided service above and beyond what I expected. He even introduced me to the technician who worked on my auto. Thank you to everyone who took good care of my auto - you are appreciated! More

by mike123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

June 16, 2022

The customer service is great and the wait time for the service was super fast. I appreciate it! More

by MELSHAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

June 16, 2022

Very nice service and reasonable wait times . Guy serving me was super nice and helpful More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure- he had tatoos
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

June 16, 2022

No appointments were available do I just dropped it off. They were very friendly and extremely fast. More

by Amretogirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

June 16, 2022

I am always treated well at lithia Toyota. Service was great, parts showed up earlier than planned, and they communicated progress along the way.. awesome job!! More

by Schmidtygt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Jarren Brown
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

June 16, 2022

Punctual, quick to take care of their customers. Straight forward on getting the work done. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Jun 17, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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