Lithia Toyota of Medford

Jacob really went out of his way on this one, and saved me about 11k on a busted hybrid battery. It was completely destroyed when I brought it to him. There was no prior warning while I drove the Prius, th me about 11k on a busted hybrid battery. It was completely destroyed when I brought it to him. There was no prior warning while I drove the Prius, the car just abruptly disconnected the hybrid battery then stalled. I had it towed to the dealership, and Jacob set to work to track down the problem. The cause was an over tightened bolt which cracked the casing of the hybrid battery. Jacob called around to previous mechanics and found him at a dealership half way across the country, who had done a recall replacement four years ago on a bad fuse. The seriousness of his mistake wasn’t apparent until now, when the battery was completely ruined. A hybrid battery in a Prius isn’t a small thing. 11k to replace. That was half the price I paid for the whole car used. However, because Jacob tracked the cause to a mistake by a Toyota mechanic in San Diego, Toyota agreed to pay for it. I’ve driven it a few days now, and it runs like a new car. I’m eternally grateful for his work. More

Excellent service our deal was very knowledgeable and patient. The finance guy was great also. All around a phenomenal service. patient. The finance guy was great also. All around a phenomenal service. More

I have purchased several cars from Luis. He’s intelligent, helpful and always understanding of our needs. I recently bought a lemon from another dealership and immediately regretted cutting He’s intelligent, helpful and always understanding of our needs. I recently bought a lemon from another dealership and immediately regretted cutting corners by going somewhere else. Luis sold us a fantastic replacement upgrade for my son and we couldn’t be happier! I will never go anywhere else, unless he moves to a different dealership! More

Great experience as always Went In and out of there really fast and they did a great job really fast and they did a great job More

I broke down in Eureka and was towed to medford. They handled everything with professionalism They handled everything with professionalism More

Thank you for assisting us in getting our 1st ever car here in the US. 🙏🏼😊🚙 We are grateful for the wonderful service you've given to us, best customer service!👍🏼 We will surely recommend you to our here in the US. 🙏🏼😊🚙 We are grateful for the wonderful service you've given to us, best customer service!👍🏼 We will surely recommend you to our friends😉 More

I came over from the Coos Bay area. I had previously spoken with Charlie about my interest in the 2010 Lexus. He made every effort to have the vehicle available for me to see. We stayed I had previously spoken with Charlie about my interest in the 2010 Lexus. He made every effort to have the vehicle available for me to see. We stayed in touch via text. He was very personable and comfortable to work with. I also met Evan, who was a nice guy as well. I finished up with Ben (Benji), who was a really nice guy. Charlie also followed up with me, via text, to see if I still loved the Lexus and if I had any questions. I was very pleased with my experience at this dealership. More

They are always super busy but find away to get everything done well and in a timely manner everything done well and in a timely manner More

Easy to work with. My experience with them was pleasant. The wait was short and I had no appointment. Will definitely recommend to friends. My experience with them was pleasant. The wait was short and I had no appointment. Will definitely recommend to friends. More

Car issued not fixed. Still. Paid $4,000 bumper to bumper $600 lifetime oil. Why? So my warrenty can eventually expire and I'm still left with car problems? Texted automat Still. Paid $4,000 bumper to bumper $600 lifetime oil. Why? So my warrenty can eventually expire and I'm still left with car problems? Texted automatic message several days ago. Said I would receive a reply. Nothing More