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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

May 25, 2022

I was helped right away & the waiting area is pleasant while waiting. My car oil change was done in less than the hour that was projected. More

by Linda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 26, 2022 -

Lithia Toyota of Medford responded

Linda, Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad Jarren was able to help, and we hope to see you again! Mark Grossman, Service Manager

May 25, 2022

Great people to deal with. Always very helpful and polite. I see them every 3 months when I get my oil changed More

by RacerrickNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
May 26, 2022 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

May 25, 2022

Joe has always been so professional and attentive. I am never disappointed with the service I receive. Thank y’all! More

by NENASCASTLE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts, Ireland Lee
May 26, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. Joe and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

May 24, 2022

Lithia service department always does great work. I’ve been a costumer for 15 years. More

by md100700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
May 24, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

May 24, 2022

Very courteous and pleasant employee experience. Fast and accurate response when leaving my car and a follow up text regarding services. More

by Kelleem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 24, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

May 24, 2022

Lithia Toyota is the best. I have not had the same level or quality of service anywhere else. More

by TedKillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
May 26, 2022 -

Lithia Toyota of Medford responded

Ted, Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. Thomas and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

May 24, 2022

It’s almost impossible to schedule an appointment and actually talk to someone. Then when you do, the problem cannot be solved. Disappointing. More

by KAREELIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
May 29, 2022 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

May 23, 2022

Scott took care of business He went above & beyond the scope of service. He took it upon himself to install my lug nuts More

by Camron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
May 24, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

May 23, 2022

Wonderful friendly service. Quick prompt oil change. Jarren was great! Thank you very much for the help. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Jarren Brown
May 24, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jarren to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

May 22, 2022

Clean, coutrious, and always up sells so the customer, spends extra that was not coverd by the warantee More

by EMAILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melinda Koch, Deanna Jackson
May 23, 2022 -

Lithia Toyota of Medford responded

Thank you for your feedback. Quality customer service is always our number one priority, and we apologize if we didn't meet your expectations. Please don't hesitate to reach out to us directly if you have any questions or concerns. Thank you again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

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