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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

May 19, 2022

I was impressed with the service and timeliness of Lithia Toyota in Medford. My service representative was friendly, knowledgeable and the mechanics got the job done on time. More

by KDGOSH1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
May 20, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

May 19, 2022

Upsold on “extras” because oil change was free (lifetime oil). Specifically asked to check tire pressure since they did not adjust last oil change and again it was signed off as completed and not adjusted. More

by SANDRAMILLER032205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
May 23, 2022 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, Sandra, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

May 19, 2022

Overly high prices for service other than oil change program. Not worth it compared to other shops. More

by Bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
May 20, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again! Mark Grossman, Service Manager

May 18, 2022

I was put to the front of the waiting line as I had made an appointment. That was great. More

by Deacon_john1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
May 18, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

May 18, 2022

I think the peple were nice. The service was above normal and very good and fast. More

by KISIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
May 18, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

May 18, 2022

Always courteous and helpful! Blue team with Jacob was great! Love Lithia Toyota! Got me in and out. More

by MISSDMC212004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
May 20, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

May 18, 2022

Charles was a great help and very knowledgeable about the product we were looking for! More

by JCPEARCE0611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Whitley
Report | Print
May 20, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

May 17, 2022

Busy dealership, appointment kept on time, service agent listened to my concerns, nice waiting area More

by DSCARP0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ireland Lee
Report | Print
May 18, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

May 17, 2022

They are prompt and complete work on time. We get a phone call when car is ready so don’t need to wait at dealership More

by DARKTATTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
May 18, 2022 -

Lithia Toyota of Medford responded

We are very happy to hear John provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

May 17, 2022

Buying my new car went very smoothly. I didn't even have to wit as long as I had expected for it to arrive. Josh Walton was very helpful. And I appreciated the finance guy not pushing too More

by MUDGENBOODLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Ledesma Jr., Joshua Walton
Report | Print
May 18, 2022 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

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