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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

April 01, 2022

Great experience from start to finish! Everyone was extremely helpful and enjoyable to work with! I worked with both Armando and Neil and they couldn’t have been better! Thanks Toyota! More

by abeagle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil in sales was awesome!, Armando Ledesma Jr.
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Apr 04, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear Armando and Neil were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

April 01, 2022

I bought my Tacoma there and never have a problem with it it's service. I even came up with a clever idea for a commercial for Tacomas. More

by Harpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Apr 04, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

April 01, 2022

Always friendly and helpful. I mixed up vehicles for the recall and they helped me to get it done correctly. More

by mimzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Apr 04, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

March 31, 2022

Service manager was extremely helpful and made my stay at your dealership an enjoyable experience. More

by SKSMARTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
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Mar 31, 2022 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

March 31, 2022

Checked my cabin air filter, put it back in upside down. .. customer service was not very great. More

by ALISELONG33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
Apr 18, 2022 -

Lithia Toyota of Medford responded

Alise, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

More
March 30, 2022

Found out they over charged me 4k hated the car after 1 week told to go to xxxx that my problem More

by SSDBZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Kloke
Report | Print
Apr 16, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, Carrol, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Troy Kloke, General Sales Manager

More
March 30, 2022

There was a problem but they came through the end. good work Thank you for your fallow up. More

by BFARRARA
Recommend Dealer
Yes
Employees Worked With
Mitch , John Matthew Uri
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Mar 31, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

More
March 30, 2022

Incompetent or flakey tire dept. 3 times I took in a tire that went flat overnight and 3 times I was told that nothing was wrong with tire. Finally I took it to Les Schwab Tires More

by RICKJTHOMAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
Apr 16, 2022 -

Lithia Toyota of Medford responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

More
March 30, 2022

Loved how clean my Venza was after having it detailed. Excellent customer service. Thank you! More

by DJewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Mar 31, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

March 30, 2022

Great service. Both times I have had my oil changed here it has been quick and easy. My service plan for some reason is complicated, but these guys figured it out More

by JasonN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Jarren Brown
Report | Print
Mar 31, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business, Jason, and hope to see you again soon! Mark Grossman, Service Manager

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