Lithia Toyota of Medford

A car dealership that centers their interactions as though we were like a family. Our first time visit here, would love to come back and would recommend them to others. My daughter and I drove up 3. though we were like a family. Our first time visit here, would love to come back and would recommend them to others. My daughter and I drove up 3.5 hours from northern California to look at a specific truck. From my first phone call to our last handshake with Luis was beyond professional and exceeded our expectations. We felt we were treated with respect, kindness and honesty. John was very helpful and professional too. Great communication from them both and they stayed late with us on Sunday until the contract was complete. More

It was difficult to commit to a car that wasn’t even on the lot, but I was pretty certain I would want it. Saw one about 10 days later at the lot, then “mine” came in another week later. It all worked out the lot, but I was pretty certain I would want it. Saw one about 10 days later at the lot, then “mine” came in another week later. It all worked out great. I’m having fun learning all the new things that were not on my 2005 Toyota. Josh Walton was a great person to work with. Thank you! More

Customer service is always amazing, they keep you informed and do everything in a timely manner. informed and do everything in a timely manner. More

Good friendly service shuttle prompt and courteous professional driver could use some discounts on service professional driver could use some discounts on service More

They did good on replacing my break rotors. When they called me to up sale additional needed services, I approved certain ones. However, it was later determined the part they were supposed to c When they called me to up sale additional needed services, I approved certain ones. However, it was later determined the part they were supposed to clean and/or replace was never done, even though I was charged for it. To take advantage of a woman relying on the honesty of professionals who are supposed to be forthright yet do the exact opposite is highly disappointing. I will not be recommending this service center to anyone! More

They always do a good job when I take my van to have an oil change. Check in was quick this time which is not the norm for this service dept. They are usually slammed. oil change. Check in was quick this time which is not the norm for this service dept. They are usually slammed. More

They took care of a recall while we were there also. Long wait time even with an appt. Will need to make adjustments for future appointments. Long wait time even with an appt. Will need to make adjustments for future appointments. More

We had looked at buying a truck with Luis nine months prior. We had found what we were looking for at a another dealership. Fast forward nine months later, we traded in the vehicle that we had purchased prior. We had found what we were looking for at a another dealership. Fast forward nine months later, we traded in the vehicle that we had purchased for a newer model at Lithia Toyota. We figured since Luis handled the transaction with us originally, we would stay loyal to him for this transaction. We had a very pleasant encounter with not only Luis, but his financing manager. (I believe it was). They went out of their way to make sure we had our needs met. Just beware when trying to have similar monthly payments as before, your overall financial amount owed for a newer vehicle may increase. We for whatever reason we’re not totally informed of the total purchase price along with our trade-in value and compensation for a previous warranty in exchange for a new warranty. Lots of moving pieces and kind of overlooked possibly the most important detail. Either way, we are extremely happy with our purchase, the customer service, and all the staff we had encountered while purchasing this vehicle. My only suggestion I would provide is that the financial break down the details in a little more ‘non rushed’ manner. More

The salesman made it super and found the car i wanted. There aren’t many cars on the lot but we found one in transit that was only 2 weeks out. There aren’t many cars on the lot but we found one in transit that was only 2 weeks out. More

Able to get service done in a timely manner and provided nice waiting area with wait room entertainment provided nice waiting area with wait room entertainment provided More