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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 21, 2022

Was told would be 4 plus hrs as a first come first serve. Was done in less then 3hrs. Office person who took care of me was awesome and super friendly. More

by cgoff90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Mar 22, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

March 21, 2022

The gentleman from the service department understood my situation and service needs immediately. He went ubove and beyond to get me in asap. The day turned ugly with the passing of my mother, But started More

by Pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Mar 22, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Please also accept our condolences in the passing of your mother. Mark Grossman, Service Manager

March 20, 2022

Very helpful and had an answer for my questions. Even with the covid BS. They took care of us. More

by Superg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown, Ireland Lee
Mar 21, 2022 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 19, 2022

Very good service and quick! My car was ready when the said it would be. More

by cduez2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart, Joseph Kyttle
Mar 21, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Mark Grossman, Service Manager

March 18, 2022

Everyone was very friendly. I was able to get in and get my service done in a timely manner. More

by TARRFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 21, 2022 -

Lithia Toyota of Medford responded

Thank you. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

March 17, 2022

Seems good work us done, but high prices. The same is true with any maintenance done here. More

by Noone
Recommend Dealer
No
Employees Worked With
John McNerny
Apr 03, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly. Mark Grossman, Service Manager

March 17, 2022

They are friendly, helpful and willing to work for what you needs and goals are. More

by DEB0510
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rogers, Jon Vevera, Troy Kloke
Mar 17, 2022 -

Lithia Toyota of Medford responded

Deb, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

March 17, 2022

Same as it always is. I bought the lifetime oil change. Used to drop it off and they’d tell me “about an hour” and it’s always take 2 hours+. Now, with the appointment sys More

by Taco Pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Apr 03, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mark Grossman, Service Manager

March 17, 2022

Julia was the most incredible service assistant I have ever dealt with. She must have an extremely skilled leader! More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee
Mar 17, 2022 -

Lithia Toyota of Medford responded

Marty, Thank you so much for your excellent review! We are so glad that Julia had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 17, 2022

Great service, reasonable prices, friendly staff, clean inviting space, Easy to get an appointment, excellent mechanics More

by DLEISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Scott Knuepel, Doug Walker
Mar 17, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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