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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 04, 2022

Brought my 2008 Toyota tundra in for a valve cover gasket replacement because I was getting oil on the top of my spark plugs I did not want to do that job I let Lithia Toyota do it they did a great job and m More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Mar 05, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 04, 2022

It was inconvenient because we had to reschedule at the first appointment because Toyota’s service system was down. That is difficult because we both work and had to take off 2 different times. More

by VICKIBERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Mar 05, 2022 -

Lithia Toyota of Medford responded

Thank you for your feedback, and we apologize for any inconvenience we may have caused! We sincerely appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

March 04, 2022

Great customer service, kind staff, prices are a little high and wait times can be a little long More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Mar 05, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review, Rebecca! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 03, 2022

Gas door wouldn’t open; they set an appointment, then helped me open the door (to get gas before appointment). Opening for actually IDed the problem; token spring. On appointment.day, although service d More

by JAMFOXX
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Mar 03, 2022 -

Lithia Toyota of Medford responded

It's great to hear that Scott and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 03, 2022

John McNerney was really helpful and nice. I was very impressed by John and the speed of the service. Thanks! More

by Deborahrennie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 03, 2022 -

Lithia Toyota of Medford responded

Thank you, Deborah, for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 03, 2022

It took a couple of weeks for me to get an appointment, but the service was great. I was assisted quickly dropping off & picking up my car More

by catjamison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 03, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

March 03, 2022

I m pretty sure the technicians are supposed to check all the fluids. my low brake fluid light came on in my wife’s Rav 4. I checked the Reservoir and it’s was almost completely empty. What if my wife’s brak More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Mar 20, 2022 -

Lithia Toyota of Medford responded

Russell, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mark Grossman, Service Manager

March 03, 2022

I always love going to Lithia Toyota. The staff is friendly and knowledgeable. I wanted some touch up paint for my car and they had it in stock which was also nice. More

by LUVS2PUGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 03, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

March 03, 2022

Excellent experience ordering/buying a Highlander. The process was smooth and easy! John in finance, Nate and Charles in Sales provided the best service possible. I couldn’t be happier about the servi More

by SUSANANDMARIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate in Sales rate: 10 stars!!!, John Matthew Uri, Charlie Whitley
Mar 05, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new Highlander! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

March 02, 2022

This dealership has many years of records to draw from to be prepared to offer timely and effective service. My oil change took approximately 30 minutes, yet I had to wait from an early, 7:30 drop off until More

by PFINWALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 02, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're sorry to hear about the long wait and apologize for any inconvenience. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. We hope you will give us another opportunity to serve you and demonstrate our commitment to great service! Mark Grossman, Service Manager

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