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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

February 11, 2022

In and out timely. Everyone polite and my car good. Appreciate the efficiency and customer service. More

by PATTY_CHAMBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Feb 11, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department, Patty! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

February 10, 2022

Comfortable honest quality work purchased two cars from them. They’re always ready to help me and give good advice if ask questions. Thank you More

by MALLORYDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Kerry Phillips, Jarren Brown
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Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you, Mallory. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

February 10, 2022

Really like how they vacuumed out our car and washed the windows!! Also they checked pretty much everything More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us, Robert. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

February 10, 2022

1. Oil leak after oil change, put oil all over garage floor. Had to tighten nut myself, problem solved. 2. Charged me $170 to look inside door to diagnose problem of broken outside door handle. Diagnos More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
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Feb 27, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

February 10, 2022

Thanks Chad for your professionalism & extra effort to get us into “ANOTHER” new Toyota! Great dealership & crew. I would not even consider going anywhere else! More

by MMYERS8864
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Philips, Chad Soares, Troy Kloke
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that Chad had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

February 10, 2022

Sales person was not knowledgeable about Toyota he sold us. It was not a good experience. Car was due for oil change 50 miles after purchase More

by WRIGHTINPARADISE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan Seegmiller, Luis Rodriguez
Report | Print
Feb 27, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Troy Kloke, General Sales Manager

February 10, 2022

The facility was Clean, the staff was very friendly . The Service was faster than the timeframe i was given. More

by Tjtempleton08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

February 10, 2022

Joe was awesome. Took care of me in a timely manner.. Bart gave me a ride while I waited for my service. I was was incredibly pleased with the care these guys gave me.. More

by DDEAN2355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Joe and Bart to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

February 10, 2022

Thr service dept was great very curteous and friendly. They didn't bug me about needing to do this or that. More

by tkdancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

February 10, 2022

Efficient in getting in and out. Pleasant Like the Efficient in getting in and out. Pleasant Like the courier service I’ll recommend to all More

by destowell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

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