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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

February 10, 2022

I had a very bad and unsatisfied experienceI dont I had a very bad and unsatisfied experience I dont recomend brimg tour car for detailing More

by Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Feb 27, 2022 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

February 10, 2022

This was a great experience. The staff kept me informed about my washer fluid tank diagnosis. Service was done quickly—under an hour. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

February 10, 2022

My Purchase Bing experience was good. And every time I My Purchase Bing experience was good. And every time I have come into the dealership for service it’s been a good experience. More

by GARY.REESER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Soares
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, Gary, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

February 10, 2022

Jake in service was very helpful in fixing my car and was very kind when I was having a very bad day. Nick in sales was also very considerate when appraising my car very naturally able to engage in conversat More

by tatummceuen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Myers’s? from service - 5 stars, nickolas hardage 5 stars
Feb 10, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

February 10, 2022

Attention to detail at this franchise is lacking. Shortly after getting the new care we add to add washer solution and add air to the tires. When we took it in for the first service we asked that they look More

by ARRANGERS2035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Grossman
Feb 27, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

February 10, 2022

Very friendly, and my car didn’t have any oil stain on the driver side, which I appreciate, because last time it did. They were fast and the The courtesy driver was very polite and kind More

by Iva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Feb 10, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

February 09, 2022

Excellent service every time I take my car and I love Lithia Toyota service department More

by jan.blackford525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review, Jan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

February 09, 2022

Everyone was very helpful and friendly, appointment went smoothly and cost of service was as quoted More

by BOSSLADY0
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

February 09, 2022

The labor rate exceeds something abnormal. Never have experiend such a high rate. Also parts supply was fouled up. got the worng bolt which caused a full day’s delay. Further the car was supposed to bedo More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts, Ireland Lee
Feb 26, 2022 -

Lithia Toyota of Medford responded

Thank you for getting back to us. We look forward to your call. Again, we're sorry that you didn't have the best experience and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

February 09, 2022

Folks in both sales and service have been very courteous and helpful. Yesterday the service department was able to speed up getting my truck serviced, and a salesman paired my new iPhone to the truck I’ve More

by KARENALDOUS
Recommend Dealer
Yes
Employees Worked With
I’m afraid I don’t know
Feb 10, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, Karen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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