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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

December 16, 2021

Got me in fast did a great job 👏 my window dash vacuum love that Nissan never rated as good as you thank you will always come to see you guys More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Thomas Pitts, Ireland Lee
Dec 17, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

December 16, 2021

My work as done satisfactorily in the time estimate I was given at the time I dropped my car off to be serviced. More

by WELLSARROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Dec 17, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

December 16, 2021

I appreciated the way Tami kept me informed on the progress of the repair. I found her to be very professional and courteous. I would bring my vehicle back here again! More

by RANDMRADANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tami Peterson
Dec 17, 2021 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

December 15, 2021

Jake was responsive and competent. He effectively dealt with parts shortages and supply chain problems. More

by cbrydolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake: service. Blue Team
Dec 16, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that Jake had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

December 15, 2021

Everyone is very kind and happy to help. They try to make sure that customers are getting their vehicles serviced efficiently and to a high standard. More

by Lara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Dec 16, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

December 14, 2021

Always in and out, no hassle. No appt needed as long as I plan on leaving my vehicle all day. More

by MAE.WILSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Dec 14, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

December 14, 2021

Made the process of buying a new truck easy. Salesman and manager very customer focused. More

by AHOCKERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Seus, Brian Berg, Cate MacPherson
Dec 15, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that Brian, Cate and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

December 13, 2021

Jayna was a great and knowledgeable sales associate who helped me through the entire process and was easy to work with More

by Tacomagirl2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Ledesma Jr., Jayna Lack
Dec 13, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

December 13, 2021

Told us 2 hrs took 4.i would have taken the shuttle somewhere had I known More

by DANSKOOKY
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts, Ireland Lee
December 13, 2021

Skyler was my salesman he found me the 4 runner I wanted did a good job there and that is where my buying experience went down hill very quick I told skyler I had my financing done through my bank and that More

by STEVETM85
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cate MacPherson, Skyler Reagan
Dec 28, 2021 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Troy Kloke, General Sales Manager

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