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Lithia Toyota of Medford

Medford, OR

4.5
4,809 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,809 reviews

December 03, 2021

Changed the agreed price in final hour. If i pay a deposit and sign on an agreed price I anticipate that agreed price to be the same when I pick up the car. I am a straight shorter and purchased 3 car More

by ANNIEHAVNIEAR
Recommend Dealer
No
Employees Worked With
Young guy who is new....I forget his name but he did a great job and we had no issues with him. , Brian Berg, Armando Ledesma Jr.
Dec 20, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Troy Kloke, General Sales Manager

December 03, 2021

Just bought my 2nd LITHIA TOYOTA vehicle and this dealership surpasses all expectations. Thanks Luis and team..service and sales are hands down the Gold Standard. Thank you for taking care of me and More

by Tammie Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Luis Rodriguez
Dec 04, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Congratulations on your new vehicle and we look forward to seeing you again! Troy Kloke, General Sales Manager

December 03, 2021

Brian and Chad were awesome. Kept me posted on arrival of my 4runner and always answered my texts. They helped me get some financing to help me build some credit in my name since my husband recently passed a More

by FABGIRLS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Bryce Beatty, Chad Soares, Armando Ledesma Jr.
Dec 04, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Brian and Chad here at Lithia Toyota of Medford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

December 03, 2021

Benji and Charlie are awesome to work with ask for them when buying your new or used Toyota. Nice environment no pressure to buy. More

by Kyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Cate MacPherson, Charlie Whitley
Dec 04, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad to hear that Benjamin and Charlie were able to help, and we hope to see you again! Troy Kloke, General Sales Manager

December 03, 2021

UPDATE: Toyota immediately called me to discuss my negative review regarding the price mix up. They were apologetic and reasonable in coming up with a solution as a gesture of good will. I appreciate More

by ANNIEHAVNIEAR
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Armando Ledesma Jr.
Dec 04, 2021 -

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. I'm glad to hear that we were able to assist you with the price mix-up. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

December 02, 2021

Scott was great at helping us solve our problem. He kept us informed about the situation with the vehicle during the entire process. More

by Tamsmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Dec 02, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Scott and our team delivered a 5-star experience! Mark Grossman, Service Manager

December 02, 2021

From start to finish the staff was amazing. Very knowledgeable and willing to make the whole experience the best possible More

by DABUTCHER7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Joshua Walton
Dec 02, 2021 -

Lithia Toyota of Medford responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

December 02, 2021

Fast this time. Only had an oil change, but it was done right and since there was no line, the service was fast. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Dec 03, 2021 -

Lithia Toyota of Medford responded

Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

December 02, 2021

My experience was one for the books. My oil change took about an hour, they rotated my tires for me (even though I was outside of 25k program) and they recommended a new air filter! More

by Rick F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Dec 03, 2021 -

Lithia Toyota of Medford responded

Rick, Thank you so much for your excellent review! We are so glad that Jospeh and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

December 02, 2021

Consistently do the full vehicle check. They bring up potential issues, but never get pushy. When it's ready, it's ready. They are handling the Covid related issues well. In short. Trust and reliability. More

by NO E3 h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Joseph Kyttle
Dec 03, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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