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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 22, 2021

All around great experience. The service department is so honest, kind and helpful! Love my lifetime oil changes! More

by ricksienna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this fantastic five-star review with our crew. We appreciate your business, Rick. Mark Grossman, Service Manager

November 22, 2021

Quick and efficient, easy to book on line and everyone there was wonderful that I dealt with More

by debarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

November 22, 2021

The text appt feature is great and the service attendant JOHN VERY HELPFUL. Thank you More

by PATYEMRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Paty, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

November 22, 2021

Mark made sure to address one of my concerns and made sure my brakes were inspected. He was friendly and answered my questions. More

by LYBINHHUE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Thank you! Mark and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

November 22, 2021

Great experience and the staff was courteous and helpful. The service on my truck was completed within the estimate that was quoted to me. John, my service rep, let me know that everything looked good on my More

by swhicks1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that Mark and John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

November 22, 2021

Very nice and informative about all aspects of my appointment. Got me in before my appointment and was in and out quickly. More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Joy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

November 22, 2021

No one checked in with me while I waited for hours (“he’s on lunch”). Then no work was completed & my car sat in the line while I waited. When the service person came to quote a price they had not done the o More

by Patricia
Customer Service
Price
Recommend Dealer
No
Employees Worked With
I’ll not name a specific person
Report | Print
Dec 09, 2021 -

Lithia Toyota of Medford responded

Patricia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mark Grossman, Service Manager

November 22, 2021

Every body was very helpful , the vehicle was done when promised, and was cleaner than when I dropped it off. More

by tfroeber
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

We are very happy to hear Jarren provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

November 21, 2021

Fast friendly service- my only fault was saying I needed brake fluid change when it was already done on a previous visit More

by DAJUSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Nov 21, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

November 21, 2021

All around great experience. From sales and financing to parts - everyone was so kind and helpful! More

by LINDSAY ACREE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Steven Kahae
Report | Print
Nov 22, 2021 -

Lithia Toyota of Medford responded

Thank you, Lindsay, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

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