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Lithia Toyota of Medford
Medford, OR
4,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2021
Service was fast and friendly. Lithia Toyota service always exceeds my expectations. Will continue to be my go to when I need anything. always exceeds my expectations. Will continue to be my go to when I need anything. More
by JHACMCDOUGALL
Verified CustomerEmployees Worked With
Jake scheduled my service appointment, Jarren Brown
November 18, 2021
All of my service needs are tracked and I’m always notified of any concerns or upcoming needs with my car. notified of any concerns or upcoming needs with my car. More
by Tammy
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
November 17, 2021
I was shocked that a 90k service cost $1,400! We just moved here from California, and I never paid more than $500 for the same service at my Toyota dealership there. Additionally, items such as tire rota moved here from California, and I never paid more than $500 for the same service at my Toyota dealership there. Additionally, items such as tire rotation (that were included in EVERY standard service in CA) are apparently NOT included at Lithia Toyota and cost an additional $15! I didn’t even know to ask for this and was only told after the fact that it wasn’t included. Also, my invoice states that a window wash and interior vacuum was done at no cost; however I received my vehicle only to find these items NOT done. Also, I did not receive any information regarding my tire treads, brake pad wear, fluid levels, etc. that were standard at my previous dealership. Lastly, the associate helping me tried to charge me for a 4x4 service - my car is NOT a 4x4 - and told me that in his 21 years of working there he has never seen a FJ Cruiser that is not a 4x4 … I left not fully understanding what just happened with my car and felt COMPLETELY ripped off! More
by strigg
Employees Worked With
John McNerny
November 17, 2021
We have had very good service and their Service reps are We have had very good service and their Service reps are courteous and helpful. This is our second Highlander we have Purchased from Lithia Toyot We have had very good service and their Service reps are courteous and helpful. This is our second Highlander we have Purchased from Lithia Toyota More
by WIONK
Employees Worked With
John McNerny
November 17, 2021
I consistently receive great service here, and the man who helped me did so (with a mask). However, some customers and employees weren’t wearing masks, which puts me in a vulnerable position. I am immun who helped me did so (with a mask). However, some customers and employees weren’t wearing masks, which puts me in a vulnerable position. I am immunocompromised and unable to fight infections. Covid is a risk to my life. I saw employees with masks half on and pulling them down when they thought no one was watching or near them. It’s an airborne virus - masks don’t work unless it’s done all the way. Toyota should be a safe place for everyone to go for service but what I experienced for an hour waiting was not safe, considerate, or respectful. More
by hdzamboni
Employees Worked With
Jarren Brown
November 17, 2021
I always enjoy going to Toyota to get my car taken care. At this visit I was helped by Joe and he made me feel like he was taking care of my car and assisting me with how much it would cost and answering my At this visit I was helped by Joe and he made me feel like he was taking care of my car and assisting me with how much it would cost and answering my questions. Much appreciated Joe. More
by DKGREE2
Employees Worked With
Joseph Kyttle
