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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 15, 2021

Scott is a rude. Sales doesn't talk to Service. Everyone is a number and that is it. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Report | Print
Dec 02, 2021 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

Dec 03, 2021 -

NONE3 responded

We are sorry to. We used your service department for 5 years. Never had a good or speedy service.

November 14, 2021

Very friendly and patient with the buying process. Would definitely recommend them to my friends and family More

by PITTS72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Cate MacPherson
Report | Print
Nov 15, 2021 -

Lithia Toyota of Medford responded

We are very happy to hear Brian and Cate provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

November 14, 2021

Everyone was great and helpful and attentive. Benji was especially helpful because he kept me updated with excellent and timely communication. More

by KIRK_4MNK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benji
Report | Print
Nov 15, 2021 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Benji can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

November 13, 2021

Took a while but thankfully, the brewery down the road was open and I walked over to grab a bite. 🤣🤣🤣 Great, friendly service. More

by Wanderlust626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 14, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

November 13, 2021

Very disappointed to find out that the used car we purchased had not been serviced recently, had the wrong rear wiper which could’ve caused a burnout in the wiper motor, and only had one key. When I a More

by WDANFAM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Matthew Uri, Jon Vevera
Report | Print
Nov 30, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience, and hope we can get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Thank you for reaching out, we look forward to speaking to you soon. Troy Kloke, General Sales Manager

November 13, 2021

Bought my new truck from them and service package. Have always been treated very fairly,friendly people . More

by Jupiter 56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 14, 2021 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

November 13, 2021

Top quality people that don’t have to apply hard sales because the time they take examine taken with their pre-owned vehicles. Thank you Lithia Toyota. More

by MSMCANDLESS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Dennis Kane, Mike Rapport
Report | Print
Nov 14, 2021 -

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

November 13, 2021

Work done on time, John is always clear about what is needed. Car was ready when promised. More

by CLMILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Nov 14, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience! Mark Grossman, Service Manager

November 12, 2021

Service performed wo problems. I was texted updates. No complaints.. thanks again for good service and the updates. More

by villcen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Nov 12, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

November 12, 2021

The service staff are nice, quick and professional. They are honest and I’ve never had them offer service beyond what is needed. I feel they are trustworthy. More

by LULU541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy
Report | Print
Nov 12, 2021 -

Lithia Toyota of Medford responded

Thank you for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

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