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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 05, 2021

The staff at Toyota were very helpful and got my service finished in a timely manner More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 06, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

November 05, 2021

Had the Perma Coating added to my new 2021 Toyota Venza. Made my car look amazing! The work took a few hours to complete. Nice thing was that i got a shuttle ride home and was picked up to receive my car ba More

by MISTYMOO1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My Shuttle Driver ??? Great guy!, Scott Knuepel
Nov 06, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

November 04, 2021

Worked with a new Service writer, Joe (and cashier), both were crisp, friendly and good to work with.... communication was clear and without attitude, work was done in "record" time More

by mbd123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Nov 04, 2021 -

Lithia Toyota of Medford responded

It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

November 04, 2021

Another great service visit. The prepaid oil change was a great deal I I got lot of things taken care of for NO out of pocket.John makes it easy. More

by BillB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Nov 04, 2021 -

Lithia Toyota of Medford responded

Thank you, Bill, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

November 04, 2021

It is my first time working with Lithia and Scott did a great job explaining what needed to be done with my Prius and then making it happen in a timely manner. Thanks! More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Nov 04, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again, Joe. Mark Grossman, Service Manager

November 03, 2021

I bought the lifetime oil from John! John is a outstanding employee! Thou it got put on my debit card for auto deduct and needs to be switched to my draft acct I tried today but nobody called me b More

by THELIFEOFRILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Nov 03, 2021 -

Lithia Toyota of Medford responded

Thank you for your review and kind words for John. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

November 03, 2021

As usual Lithuanian Toyota has produced excellent results in the minimum amount of time. Thank you Scott! Mike More

by MSMCANDLESS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Thomas Curphey
Nov 04, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, Mike, and we hope to see you again! Troy Kloke, General Sales Manager

November 03, 2021

Worked with new person, Scott, and he was just as knowledgeable about my truck and was just as helpful as previous person. Never had a bad service associate. Thank You! More

by SJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Nov 04, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Scott here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

November 03, 2021

Though my repair was warranty work I was charged nearly 3 times the deductible. The added cost was for antifreeze flushing, which I had just had done at a oil change, and at a quarter of the price More

by NA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Nov 20, 2021 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

November 02, 2021

I received great service from John for my annual checkup. Had to wait a long time to process payment while cashier was talking to a customer on the phone and ignoring me. More

by Meg
Recommend Dealer
Yes
Employees Worked With
John McNerny
Nov 02, 2021 -

Lithia Toyota of Medford responded

Thank you, Meg, for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

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