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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

November 01, 2021

Scott from service center is very helpful and knowledgeable. He did a good job installing the sides steps. More

by elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Scott Knuepel, Joseph Kyttle, Jarren Brown
Nov 02, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

November 01, 2021

Bought my beautiful 4runner here and had a great experience. Skyler Reagan was great to work with. Would definitely hands down recommend to anyone! More

by Ilia Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Ledesma Jr., Skyler Reagan
Nov 02, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that Skyler had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

October 31, 2021

I had a very good service with lithia Toyota service members , on time and fast More

by BAHMANXX2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Jarren Brown
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

October 31, 2021

The sales department was clean and friendly and there was no pressure to buy a car that day More

by TOOTSIEBABY06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Luis Rodriguez
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

October 31, 2021

I’ve been getting my lifetime oil changes at Lithia Toyota in Medford for a few years now, and the service has been overall satisfying. I arrive early in the morning they always do their best to have m More

by Octavio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 31, 2021

Poor customer service, you don’t return phone calls, you don’t update your customer on what’s going on with their car very poor customer service More

by Jbozeman1024
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Curphey, Jarren Brown, Thomas Pitts
Nov 20, 2021 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

October 31, 2021

Great service in a timely manner. Plus, my husband was in hospital so they shuttled me back and forth with compassion. It meant a lot during a stressful time. More

by BSEJENKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver - tall guy, John McNerny
Nov 01, 2021 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

October 31, 2021

Very helpful and friendly staff. They listened to what type of vehicle is was looking for. More

by JOYCE.WATSON110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Vevera, Joshua Walton
Nov 01, 2021 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

October 31, 2021

Awesome service thank you ! really appreciate it will definitely come back for the next service. More

by Vicki72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Nov 01, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

October 31, 2021

They always give great service when I bring my car in. They are fast and do a very good service. More

by The Prof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

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