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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 01, 2021

This dealership would look at my car that I bought from them and tell me to just deal with the problems rather then fixing it, my car was losing power while I was driving and putting me in danger and after More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Weigand, Scott Knuepel
Nov 18, 2021 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

November 01, 2021

Joe and everyone there is so kind and helpful. Answers all questions and explains so you understand. A great place! More

by BETTYBOO50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Nov 02, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

November 01, 2021

They forgot to torque my lug nuts and my tires were on the brink of falling off More

by Jwaltrip98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown, Thomas Pitts
Nov 18, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

November 01, 2021

Scott from service center is very helpful and knowledgeable. He did a good job installing the sides steps. More

by elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Scott Knuepel, Joseph Kyttle, Jarren Brown
Nov 02, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

November 01, 2021

Bought my beautiful 4runner here and had a great experience. Skyler Reagan was great to work with. Would definitely hands down recommend to anyone! More

by Ilia Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Ledesma Jr., Skyler Reagan
Nov 02, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that Skyler had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

October 31, 2021

I had a very good service with lithia Toyota service members , on time and fast More

by BAHMANXX2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Jarren Brown
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

October 31, 2021

The sales department was clean and friendly and there was no pressure to buy a car that day More

by TOOTSIEBABY06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Luis Rodriguez
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

October 31, 2021

I’ve been getting my lifetime oil changes at Lithia Toyota in Medford for a few years now, and the service has been overall satisfying. I arrive early in the morning they always do their best to have m More

by Octavio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 01, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 31, 2021

Poor customer service, you don’t return phone calls, you don’t update your customer on what’s going on with their car very poor customer service More

by Jbozeman1024
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Curphey, Jarren Brown, Thomas Pitts
Nov 20, 2021 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

October 31, 2021

Great service in a timely manner. Plus, my husband was in hospital so they shuttled me back and forth with compassion. It meant a lot during a stressful time. More

by BSEJENKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver - tall guy, John McNerny
Nov 01, 2021 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

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