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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

September 23, 2021

They are friendly. The are very through checking everything. When they are done they go over everything. I would definitely by another vehicle from them More

by Petunias1200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Sep 23, 2021 -

Lithia Toyota of Medford responded

Thank you for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

September 22, 2021

Little better job needed when vacuuming inside floor mats, but otherwise great job Thank you More

by TAL97525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Sep 22, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

September 22, 2021

I have been satisfied with the work performed & customer service. John is my go to person & I trust him. More

by Paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy
Sep 22, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, Paige, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

September 22, 2021

Great service! Everyone did an excellent job! My car was ready at the time it was estimated to be done. Julia was filling in today for the usual staff and did a great job. More

by Susie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 22, 2021 -

Lithia Toyota of Medford responded

We are very happy to hear that Julia provided you with such a positive experience! We sincerely value your business, Susie, and look forward to your next visit. Mark Grossman, Service Manager

Sep 22, 2021 -

Susie responded

You're welcome Mark! You are a wonderful service manager. I finally figured out how to send these surveys. I usually deal with John McNerney who also does a great job. He wasn't there when I checked in my car Tuesday for the oil change.

September 22, 2021

Great customer service. Service was oil change in a timely manner. They weren’t sure they could service an Audi but they made it happen quickly after ordering special oil More

by Denise Ewing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 22, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Denise, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

September 22, 2021

Having had bought my first Toyota(used) @ Lithia The car had issues right away however it lasted me 15 years and purchasing the lifetime oil change was an excellent deal. I just had my first oil change with More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Sep 22, 2021 -

Lithia Toyota of Medford responded

Sharon, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

September 22, 2021

6 hrs waiting for oil change. I have been quoted 3 hrs without appointment, but left after 5hr 20mn More

by Ppcamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
Oct 10, 2021 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

September 21, 2021

The sales person listened to what I wanted without being pushy. Great experience overall! Will purchase from here again. More

by NONE744
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Skyler Reagan
Sep 21, 2021 -

Lithia Toyota of Medford responded

Thank you for this wonderful feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

September 21, 2021

Fast and friendly service. Mark was friendly. There was another guy helping people as well and he was rude. I’m not sure if it was just because of the rain or he was having an off day but listening to him More

by Sabreena Truman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Sep 21, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, Sabreena, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

September 21, 2021

John was very helpful took the time to splaying and offered the life oil change More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 22, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

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