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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,807 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

September 21, 2021

Customer service was great and the service department was thorough and very efficient. I was in and out in less than an hour! More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Sep 22, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

September 21, 2021

The signs posted state that the service is open until 6 PM it does not say that walk-in clients who want oil changes have to be in by a certain time of the day I came in last Friday just barely after 4:30 More

by BECKY29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The photo looks like the person who sent me away on Friday , John McNerny, Joseph Kyttle
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September 20, 2021

I was a drop in. In, oil changed, and back out in under an hour. Truck was vacuumed, tires rotated and pressure set to my specifications. They couldn't have done it better. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Sep 20, 2021 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you, Tom. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

September 20, 2021

Everyone is friendlyAnd the service was done very fast and well even though they are busy. More

by SKYCLU18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Sep 20, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

September 20, 2021

The service was excellent and the staff was very friendly, helpful and professional. Thank you very much! More

by PISEYOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman
Report | Print
Sep 20, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

September 20, 2021

Fantastic service! Our reservation was not on the books for some reason. Jarren got us in any way and our car was ready within in an hour. More

by DJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Sep 20, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jarren here at Lithia Toyota of Medford. Mark Grossman, Service Manager

September 20, 2021

Mark was very helpful in identifying the need for a brake controller to pull the new trailer I am about to purchase and getting it installed quickly. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Sep 20, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Mark here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

September 19, 2021

Jarren was very helpful and answered all my concerns. He was diligent in pointing out the problems found on the previous visit so I could have them taken care of this visit. He also helped me fix a problem More

by temickle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Sep 19, 2021 -

Lithia Toyota of Medford responded

Thank you! Jarren and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

September 18, 2021

They serviced my van super fast the last time I went for an oil change. More

by airinbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Sep 18, 2021 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

September 18, 2021

I’m a normal person with a busy life. They continue to pressure me into writing a good review. More like beg me to. So here i am, writing an honest review. You guys are annoying and need to not be. More

by DYLANJKWIAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
Oct 06, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience, Dylan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mark Grossman, Service Manager

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