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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

September 09, 2021

Great service with a smile. Will continue to use their services in the future. Bryce (the manager) was extremely helpful in finding the right vehicle. More

by jedwards
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Joshua Walton
Sep 09, 2021 -

Lithia Toyota of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

September 09, 2021

Pleasant people to deal with. Very honest and forthcoming. I just bought my third car from Lithia Toyota, primarily because I feel I can trust them and I can rely on them to make sure my car is More

by Lannette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Cate MacPherson, Dennis Kane, Evan Seegmiller, John Matthew Uri, Greg Templer, Steven Kahae, Jarren Brown
Sep 09, 2021 -

Lithia Toyota of Medford responded

Lannette, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

September 09, 2021

The facility was clean and unusually sparsely populated. When I walked in the service managers were talking to each other and ignoring the three customers standing in front of the first service manager kios More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny, Jarren Brown
Sep 27, 2021 -

Lithia Toyota of Medford responded

Lisa, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

September 09, 2021

All was good. What else can I say? I’ve been having you service my truck for 5 years now. And plan on having you continue. More

by MICHEAL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Sep 09, 2021 -

Lithia Toyota of Medford responded

Michael, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

September 09, 2021

Tom was wonderful and very professional with me. He has called me several times to let me know exactly where my car is for service. He also let me know all the details of my insurance carrier. He was wonde More

by Yourchaplain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Sep 09, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Tom and our team here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

September 09, 2021

Lithia experience is always a positive one.Thorough and Lithia experience is always a positive one. Thorough and pleasant in their communication. Sometimes a long delay for service, but that's due to th More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Sep 09, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, Alex, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

September 09, 2021

We have purchased our last four cars there. Have always had great service from Skyler who is our salesperson of choice. He has always taken great care of us. More

by Dennisl22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy, Skyler Reagan
Sep 09, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review, Dennis. We're happy to hear Skyler was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Troy Kloke, General Sales Manager

September 08, 2021

Very helpful and professional,nice snd courtious people behind the counter,got me in and out in a pretty reasonable amount of time snd did a very good job More

by dwcardoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Sep 08, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

September 08, 2021

I have nothing but good things to say with one exception. Their maintenance of the mask mandate was a bit spotty. And that concerned me because Both I and my husband are at risk. I saw one person who worked More

by Joni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Sep 08, 2021 -

Lithia Toyota of Medford responded

Thank you, Joni, for taking the time to submit a review. We take pride in good customer service and are happy to see your 5-star rating. We are very disappointed to hear although that your recent experience did not meet your expectations. We take your feedback very seriously and if you would like to discuss your visit one-on-one please don't hesitate to reach out directly. Mark Grossman, Service Manager

Sep 09, 2021 -

Joni responded

I would very much like to talk with you. I will call you because I do not want to leave my phone here. However you probably have it and you have my name. So please feel free to give me a call at anytime.

September 08, 2021

Great service. Great staff. Definitely the kind of business I want to work with again. Thanks for all your superb help with my Toyota Tacoma truck! More

by LDJHALL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 08, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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