Lithia Toyota of Medford

Very busy but well organized and they seemed to move us along fairly quickly. My only criticism is that one young adult in line was not wearing a state mandated indoor mask and no one approached him and a along fairly quickly. My only criticism is that one young adult in line was not wearing a state mandated indoor mask and no one approached him and asked him to put his mask on. It was amazingly uncomfortable being in line next to him. More

Amazing communication, went above and beyond. They weren’t pushy or aggressive which made the car buying experience amazing and not stressful. The dealership even called to follow up and see if I had weren’t pushy or aggressive which made the car buying experience amazing and not stressful. The dealership even called to follow up and see if I had any questions or needed additional help with anything. More

Not having personally dealt with Lithia service before, and allowing a trusted friend to take in my vehicle, his opinion and mine concur in that it was well worth the trip down. Jake (svc. advisor) made su and allowing a trusted friend to take in my vehicle, his opinion and mine concur in that it was well worth the trip down. Jake (svc. advisor) made sure all my concerns were handled properly, and my instructions were followed exactly. They went even further and cleaned my windows and vacuumed the front of the cab for me …. nice touch and really appreciated. Thank you Lithia Toyota !! More

Julia was great to work with!!! Went above and beyond letting me know how long it will take for the oil change and explained that we had an oil leak, small but should still be diagnosed to find out where letting me know how long it will take for the oil change and explained that we had an oil leak, small but should still be diagnosed to find out where it’s coming from. And service washed our back windows and vacuumed our floorboard in the front!!! More

My service was fast and efficient. The new check-in process was nice. The results of my service were all good, so I'm happy. Lithia Toyota is always a great place to work with. process was nice. The results of my service were all good, so I'm happy. Lithia Toyota is always a great place to work with. More

They are very friendly and fast. Always courteous and take the time to listen. The waiting area is clean and accommodating. We love our RAV4. take the time to listen. The waiting area is clean and accommodating. We love our RAV4. More

Joe took great care of me and thoroughly explained what needed to be done and how long it would take. He also provided a quote on a tow hitch and offered to schedule my next appointment. Great guy and loo needed to be done and how long it would take. He also provided a quote on a tow hitch and offered to schedule my next appointment. Great guy and look forward to getting my tow hitch installed with him. More

Good customer service. The issue was the paperwork said they vacuumed and cleaned the windows and it wasn't done. They parked the vehicle in the back when service was complete and they me the wrong area it they vacuumed and cleaned the windows and it wasn't done. They parked the vehicle in the back when service was complete and they me the wrong area it was parked so I couldn't find my vehicle. They helped me find it but it tool time and I needed to be somewhere. More

Made an appointment, showed up on time they took my car right in and I was out in less than an hour! Highly recommended! -Becka right in and I was out in less than an hour! Highly recommended! -Becka More

Was good service and quick. However I was used to getting my car washed for free when I had my Subaru at their dealership. Toyota did vacuum the front but doesn’t wash the car as pasty of their service. I su my car washed for free when I had my Subaru at their dealership. Toyota did vacuum the front but doesn’t wash the car as pasty of their service. I sure miss that. Also I would appreciate it if Toyota required all folks to wear their masks correctly when in the building. Several customers only wore them under their nose. Also face shields are ineffective and should not be considered instead of a face mask. At least one or two employees wore only face shields. Not Ok. More