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Lithia Toyota of Medford

Medford, OR

4.6
4,814 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,814 reviews

August 19, 2021

Great service, friendly, capable people. Comfortable waiing rooms with plenty of lighting. Clean restrooms with all bathroom paper products well stocked. Television viewing is available in the main wa More

by Maggie&Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
Aug 19, 2021 -

Lithia Toyota of Medford responded

Maggie and Jerry, Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

August 19, 2021

I .love their kind and and curteous. Service , as ll the mechanics are all very good workers and get people in and out with great efficiency More

by Jiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
Aug 19, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

August 19, 2021

I was treated very well, and my situation, ( I had a ride on that day, but not for the rest of the week) was accommodated. I have a new 2020 corolla hybrid which didn’t need much in the way of service, just More

by JJH2043
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Hamar, Toyota service department, Five stars
Aug 20, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

August 19, 2021

The service for my car went smooth and easy. Joe was very helpful and communicated well even though it was busy. My car service was done well. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Aug 20, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

August 18, 2021

Efficient and courteous. Parking lanes on arrival are a bit chaotic, had to ask for help since the process for checking in was not obvious. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand
Aug 18, 2021 -

Lithia Toyota of Medford responded

Thank you for this feedback. We are so glad that we had the opportunity to work with you, and will share your comments with the service team here at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

August 18, 2021

Fast, efficient, and courteous. Completed the work on time and was knowledgeable about the work completed. More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Aug 18, 2021 -

Lithia Toyota of Medford responded

Thank you, Monica, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 18, 2021

Lithia Toyota is a shining example of what a dealership looks like when nobody know what they are doing. First off they would not allow me to do a One Pay Lease. Second they were unable to figure out how t More

by Sk8tr220
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cate MacPherson, Dennis Kane, Armando Ledesma Jr., Greg Templer
Sep 04, 2021 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Troy Kloke, General Sales Manager

Sep 05, 2021 -

Sk8tr220 responded

It’s been 25 days and I still have not received any feedback on where my title or registration process stands. The dealership wrote me a 10 day temporary tag so that is already expired, and I asked for them to write a longer term temporary tag but they denied that request. This has been a terrible experience. Someone reach out to me ASAP!

August 18, 2021

We recently had service on our 2020 Rav 4. all work was accomplished within the time we were give. The issue was resolved. special thanks to our sales rep, Tom, for his help. so nice to see a big smile fro More

by mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Aug 19, 2021 -

Lithia Toyota of Medford responded

Mary, Thank you for your very kind review. Thomas and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

August 17, 2021

Great people, great experience, Super happy. Nathan, Brian, and JR excellent to deal with. Thank you for helping.us purchase my daughters first car. You went above our expectations. JR your the man. More

by TOMTROUTMAN52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg
Aug 18, 2021 -

Lithia Toyota of Medford responded

Thank you so much, Tom, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

August 17, 2021

Typically, I have had great service at this dealership. However, miscommunication about the service required meant I need to bring my car back next week to get repaired. I'm still waiting for a call b More

by ATRAUSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny, Deanna Jackson
Sep 03, 2021 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mark Grossman, Service Manager

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