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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

August 16, 2021

High volume in service but they keep up with it. Hand off at lunch hour caused minor delay after job was done. Glad I had your service option though. More

by DAVIDCOOLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Aug 17, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you, David. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

August 14, 2021

I was pleased with the service, even though it was super busy they handled it well and were very efficient! Another guy helped me when I came to get my car because Joe was busy, but I am not sure his name. More

by Irigoyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Aug 15, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

August 13, 2021

They are good but greedy. Try to work in deals without fully disclosing that adds overall cost to your purchase. Will work a discount but the discount doesn’t do much in the long run with their high price More

by DYLANJKWIAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
Aug 13, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your honest feedback, Dylan! We truly appreciate your business here at Lithia Toyota of Medford and we hope you will give us another opportunity to serve you. Please don't hesitate to reach out if you need anything else or if you would like to discuss your concerns in more detail. Mark Grossman, Service Manager

August 13, 2021

From the moment of walking onto the lot to driving off in a new vehicle and leaving my old vehicle behind as part of a trade-in, Benji and the entire team provided superior service. I can't say enough about More

by Lise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Armando Ledesma Jr., Charlie Whitley
Aug 13, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful feedback for our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

August 13, 2021

I called multiple shops in Medford Oregon and could not get my car in for up to 2 weeks. Lithia got me in the same day and I had my car back that afternoon More

by teena1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 13, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this fabulous review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 13, 2021

Friendly and helpful at service desk. Had my vehicle ready by the time they approximated for me. Very easy and convenient experience all around. Thanks! More

by EmmBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Aug 15, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

August 12, 2021

Another outstanding experience bringing my truck in for service. There was quite a lineup of cars even before the service department was officially opened but they got my truck in really quickly. Jarren More

by webie0731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Aug 12, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jarren met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

August 12, 2021

I have been using Tom now for many years and he continues to provide excellent service for me, returning my voicemails promptly and getting me in and out quickly. More

by STEPHANIEHOPE2002
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Aug 12, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business, Stephanie, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

Aug 12, 2021 -

STEPHANIEHOPE2002 responded

Thanks Mark, but of course you are sorely missed as well since you were an amazing service rep for me. I know you're killing it though as the service manager. Thanks again for assigning Tom to me when you left 😊

August 11, 2021

Joann mcnerny is super friendly and very helpful. He is always very friendly and we know our car is in good hands. Thank you very much More

by Janelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Aug 11, 2021 -

Lithia Toyota of Medford responded

Thank you, Janelle, for your business and this review. We're happy to hear that John and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 11, 2021

Lithia Toyota was awesome to work with~ Tom handled my appointment and was efficient and communicated well. Great experience!! I highly recommend visiting this dealership. More

by Sdeats2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Aug 11, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and the team, and we look forward to working with you again! Mark Grossman, Service Manager

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