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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

July 27, 2021

Timely, finished ahead of time, called when finished, on budget basic oil change tire rotation. No problems or issues, did NOT try to sell me what I did not want More

by DRBJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Jul 28, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

July 26, 2021

I came in late on a hot, Saturday afternoon with a dead batter. The service department was slammed with customers. Despite this, Joe was able to get to me quickly and got things moving. He arranged a sh More

by MARKHETZ
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 26, 2021 -

Lithia Toyota of Medford responded

Thank you, Mark, we are very happy to hear that Joe and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

July 26, 2021

I have been coming here for over 20 years. I am always treated well. And they do a good job with my Tundra. I am always in and out quickly. More

by HELMSTER84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie don’t know her last name but she usually does oil changes, John McNerny, John Oppy, Thomas Curphey
Jul 26, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for being such a loyal customer of Lithia Toyota of Medford! We appreciate your business and look forward to having you as one of our valued customers for many more years to come. Mark Grossman, Service Manager

July 24, 2021

the servicing was completed as promised & happily the A/C was covered by warranty. Jake was very pleasant to deal with. My only complaint would be a lack of communication. It is nearly impossible to get a More

by Vicki551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake in service department
Jul 24, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us, Vicki. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

July 24, 2021

Jake was a great service manager. Communicated regularly with updates on back ordered parts, gave me realistic timelines and Great customer service! Arrange for shuttle when I needed it. More

by AMBER_R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake in Service
Jul 24, 2021 -

Lithia Toyota of Medford responded

Thank you, Amber, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

July 24, 2021

We went in to make an appointment to get an oil change for my 2021 Sequoia and ended up trading in my 2018 Sequoia for a 2021 Rav4 for my wife. More

by MBNEW2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Solorio, Evan Seegmiller, John Matthew Uri, Armando Ledesma Jr.
Jul 26, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

Jul 27, 2021 -

MBNEW2 responded

Great place to go

July 23, 2021

Lithia Toyota provided a great service experience as always. They have a knowledgeable staff who are helpful and friendly. I always appreciate all the people there. More

by Scion owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Jul 23, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

July 23, 2021

We love are new Rav 4 sales men were very nice!! Free oil change for two years and 8 year or 75 thousand mile warranty!! Yes !! More

by JEREMYJP66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand, Skyler Reagan
Jul 23, 2021 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new vehicle and thank you again for choosing Lithia Toyota of Medford. We look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

July 23, 2021

Great service. Joe explained everything very clear and very polite. He has helped us in the past and was very efficient. Good customer service skills. More

by jojemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 24, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad Joe and the team were able to help, and we look forward to seeing you again! Mark Grossman, Service Manager

July 23, 2021

Took my car in for maintenance. As always - excellent customer service! John is so knowledgeable and personable. It’s so nice to be able to trust that my car is reliable hands. Thank you John and the To More

by BG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jul 24, 2021 -

Lithia Toyota of Medford responded

Thank you for your review and kind words for John and the team. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

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