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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

July 10, 2021

Great job! Helpful! When I arrived cars were lined up for service. When I went into the dealership Jarred told me that I had an appointment n so I was in n out. More

by RSB16111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jul 10, 2021 -

Lithia Toyota of Medford responded

Thank you for your review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

July 10, 2021

Everyone was great and everything went smooth. We arrived on time and they checked us in fast and friendly. They called to tell us when it would be ready and it was. More

by GREGSCHERIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Solorio, Scott Knuepel
Jul 12, 2021 -

Lithia Toyota of Medford responded

Greg, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

July 09, 2021

The service area was all backed up with cars waiting to be serviced, luckily I had an appointment which moved things right along. The work was done quickly. I was happy with the process. Lithia certainly h More

by spr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jul 09, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

July 09, 2021

I was excited to hear Lithia Toyota had a technician who is trained on Lexus. They cant do warranty work but all maintenance. And my oil change and inspection (regular minor service) was under $100.00. More

by BMYLENEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Jul 10, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

July 08, 2021

They were professional, organized, and got my car in and out in a timely manner. I was very pleased with the services provided. Thank you. More

by SPS728
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jul 08, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and our team looks forward to serving you again soon. Mark Grossman, Service Manager

July 08, 2021

Was able to squeeze me in and get my service done in a timely manner before my big trip! Jarren was friendly and professional. Thanks! More

by NMCCURDY01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jul 08, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. Jarren and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

July 08, 2021

I was a drop in and it was extremely busy but the service was done in a timely manner. All the contacts I had with service were very positive. More

by jamesiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Jul 08, 2021 -

Lithia Toyota of Medford responded

It's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

July 07, 2021

The service man was amazing the young girl at desk to left was a little rude when we asked a question. She was not helpful More

by HAIRAZORS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jul 07, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad Joseph was able to help, and we hope to see you again! Mark Grossman, Service Manager

July 07, 2021

Highly disappointed. When you call to make an appointment, you never reach a live person and no one responds when there is an issue to be resolved More

by BEEJEENIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, Thomas Curphey, Scott Knuepel
Jul 24, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mark Grossman, Service Manager

July 07, 2021

all at Lithia in the service department are very friendly and helpful. I like them all. the lady at the desk also was very helpful and very patient with me and very friendly. I have no complain at all More

by elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I son't remember her name. she is helping at the service dept, service advisor., John McNerny, Mark Grossman, Thomas Curphey, Deanna Jackson, Jarren Brown
Jul 08, 2021 -

Lithia Toyota of Medford responded

Elizabeth, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

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