Lithia Toyota of Medford

Tom, did a fantastic job of guiding me through the process of the fuel pump recall. Also, Mark, the shuttle driver, was outstanding. Great team! process of the fuel pump recall. Also, Mark, the shuttle driver, was outstanding. Great team! More

Bryce and Armando made sure I received ALL the specifications I wanted for my Highlander with a fair price. They were wonderfully responsive to my numerous questions about when it would finally a specifications I wanted for my Highlander with a fair price. They were wonderfully responsive to my numerous questions about when it would finally arrive as it ended up being a special order that took awhile. I also purchased lifetime oil changes because the service department at Lithia Toyota in Medford is beyond awesome. If you're looking for a new Toyota I would highly recommend Lithia Toyota of Medford! #1 in my book for both purchasing and servicing a vehicle! More

never had a bad visit always been great, always upfront if nothing wrong they never make a problem happen always truthful Thank you always for your honesty. if nothing wrong they never make a problem happen always truthful Thank you always for your honesty. More

To start I made an appointment online have an email saying it was Thursday April 22 at 3. Get to the dealer and they say I don’t have an appt. John made an appt for the 26th at 130, he knew I might be saying it was Thursday April 22 at 3. Get to the dealer and they say I don’t have an appt. John made an appt for the 26th at 130, he knew I might be late because I had to try and get off work early. I show up at 140 and was told the appt was at 230. I was told maybe 2 hours. After 3 hours I asked how much longer and waited another 15 min. More

I was in to have my winter tires taken off and regular ones put back on. The process went well and I am glad that I bought my tires here for this service. ones put back on. The process went well and I am glad that I bought my tires here for this service. More

I was asking to have the old oil filter saved. Not to make sure it was changed but to cut it open and inspect it for filtered particles. A practice of mine, uncommon but done often enough that a tool is make sure it was changed but to cut it open and inspect it for filtered particles. A practice of mine, uncommon but done often enough that a tool is available to cut filters open. The service associate Joseph Kyttle didn't hesitate what so ever, I handed him a heavy zip-lock bag he said "got you covered". I appreciate not being questioned about this practice. Deanna Jackson helped me identify the appropriate filter before I asked for help she understood what I needed to know and looked it up simply overhearing a conversation with one of the mechanics. I was impressed with her willingness to help! Thank you folks. More

Always friendly. Always the truth. Always get the work done right. What's not to like? I know I can rely on Lithia Toyota for service on my Prius. done right. What's not to like? I know I can rely on Lithia Toyota for service on my Prius. More

I was very disappointed in my service at Lithia on April 23, 2021. I came in for an oil change for my 2005 Toyota 4Runner, and when it was done, my service rep. came to get me and informed me of several thi 23, 2021. I came in for an oil change for my 2005 Toyota 4Runner, and when it was done, my service rep. came to get me and informed me of several things that needed to be attended to. This is not unusual and usually I will listen and decide what I can afford and/or have time to have done. That was when things changed for the worse. I was told that I had a torn CV boot that needed to be replaced. I also had a license plate light bulb that was burned out. Finally I was asked if I ever had 150,000 mile maintenance done on the vehicle (she couldn't find a record of it being done), I said I didn't know and how much would it cost to have it done. She did some figuring on a calculator and said out would be a little over $1600!! Needless to say I was shocked at that! I told her to do the license plate bulb and have them replace my dome light bulbs at the same time! That was the last time I saw her and waited another hour with no contact. I finally had to hunt someone else down to get my car finished (with no dome light bulbs replaced). I will think twice before I ever return to their service department! More

Jarren is great! All the guys are real attentive and helpful and have you in and out in no time. If you’re looking for a a the best dealer go no further than Lithia Toyota of Medford! helpful and have you in and out in no time. If you’re looking for a a the best dealer go no further than Lithia Toyota of Medford! More

I called ahead to talk with Jayna about a new Highlander. Jayna was very responsive and sent pictures and went over the different options for the vehicles I was looking at. There was no haggling over price Jayna was very responsive and sent pictures and went over the different options for the vehicles I was looking at. There was no haggling over price just got me a deal that fit my payments per month I wanted. More