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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 30, 2021

Travis is a very informed and friendly salesperson. I did not feel pressured to buy at all! He was great to work with during the purchase and has followed up with me to see how my car is doing. More

by JEWHALEN1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Mar 30, 2021 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Lithia Toyota of Medford. We look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

March 30, 2021

The sales person Steve was great to work with. We were able to complete the whole transaction in less than 2 hours from when we arrived at the dealership. Finance was easy and over all it was a good exper More

by LAIRD0
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Evan Seegmiller, Skyler Reagan, Steven Kahae
Mar 30, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Steve and our team here at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

March 30, 2021

Nice waiting area. I miss the free coffee, but Covid. Excellent and friendly service writers. Excellent communication and recommendations from Jarren. He is great to work with. More

by BOBSGOOD
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Mar 30, 2021 -

Lithia Toyota of Medford responded

Thank you for sharing your thoughts about your experience with Jarren here at Lithia Toyota of Medford. Thank you for the five-star review, Bob! We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 29, 2021

Jarren was efficient getting me checked in amidst the hustle and bustle of the dealership. The team completed my oil change faster than I expected given the cars in line. Jarren called me right when serv More

by MDORFANI
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Mar 29, 2021 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jarren here at Lithia Toyota of Medford. Mark Grossman, Service Manager

March 29, 2021

I found a fabulous car, and everything went smoothly. Up until the point where I had to wait almost 2 hours for the finance office. Not okay. More

by CHARLOTTE.SPENCER64
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Berg, John Rogers, Joshua Walton
Apr 15, 2021 -

Lithia Toyota of Medford responded

Charlotte, thank you for your review. We’re sorry your visit took longer than you anticipated, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Troy Kloke, General Sales Manager

March 27, 2021

I had to take a trip to Idaho and 3 days before leaving, I decided to have my oil changed as it was due. Called for appt and they told me the first opening would be in 10 days. As expected the service soon More

by bobross
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
JULIA
Apr 13, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around. Please leave us your contact information so we can reach out. Thank you. Mark Grossman, Service Manager

Apr 13, 2021 -

bobross responded

Mark, According to your response, there does not appear to be anything you can do to fix my dissatisfaction. 1. As you stated, you are too busy to wash the car (like all other oil change facilities do) "due to your huge load of vehicles you service every day." 2. You are also too busy to schedule an appointment within a day or two ( most get me in that day) for a simple oil change. Ten days out is just not working for my schedule. Even though I PAID for the Lifetime LOF, I will probably go to an independent, AND PAY THEM, if I find myself in a time crunch.

March 26, 2021

I enjoy bringing my vehicle to this dealership for service. Kind and knowledgeable people. They provide a high level of service that I like and appreciate. More

by MIKEM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 26, 2021 -

Lithia Toyota of Medford responded

Thank you! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 25, 2021

I had an appointment for my oil change and Joe greeted me promptly as I walked in the door. He was very polite, courteous, and quick! I also utilized the shuttle and while I didn't catch the name of the dr More

by KRISTI.JOHNSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 26, 2021 -

Lithia Toyota of Medford responded

Kristi, we are very happy Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

March 25, 2021

Joe Kyttle took great care of me. Service was completed quickly, and Joe scheduled my appointment for a recall. One of the perks of going to Lithia for service is getting my car washed. This time they on More

by KATHY37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 26, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Lithia Toyota of Medford, we will share your comments with the team and look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 24, 2021

Walked in for oil change / regular maintenance. Julia got me in & out in a little over one hour & honored my -2% coupon. Thank you Lithia More

by RAMSAYDMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayna Lack
Mar 25, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

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