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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

March 22, 2021

Great service. Whole process took a little long but we were pleased overall. Still learning about all of the perks this car has. Purchased the RAV 4 Hybrid! More

by Shieb315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Templer
Mar 22, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

March 22, 2021

Thanks for being honest and efficient. Since I bought my tires here, I enjoy free rotations with my lifetime oil change. This is a real time saver! More

by RICKLANPHIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 22, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

March 22, 2021

Scott was very helpful and made everything as easy as possible! We have bought several vehicles with him and it always is better than expected! More

by PENNINGTONSHERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rogers, Scott Weigand
Mar 22, 2021 -

Lithia Toyota of Medford responded

Thank you, Sheri, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

March 22, 2021

Wait time was longer then needed but no fault to John. Josh was super friendly and great costumer service. Would definitely go back to John for service. More

by STEPHANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 22, 2021 -

Lithia Toyota of Medford responded

Thank you, Stephanie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

March 22, 2021

Didn't have to wait so long this time, Which was nice! Thank you John! I appreciate it. Will see you my next oil change! More

by BELAGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 22, 2021 -

Lithia Toyota of Medford responded

It's great to hear that John was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 22, 2021

David Solorio did an excellent job explaining me all I need it to know about the car! Thank you David and have a great day! More

by QUEENVIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Solorio
Mar 22, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear David was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

March 22, 2021

After I chose the car I wanted and agreed to the terms the salesman told me it would be 10 or 15 minutes before the paperwork is ready. It was over two hours when the lady finally came out and said why ha More

by BONNIEAS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate, Cate MacPherson, Evan Seegmiller, Greg Templer
Apr 08, 2021 -

Lithia Toyota of Medford responded

Bonnie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional sales experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Troy Kloke, General Sales Manager

March 21, 2021

Always a peace of mind experience knowing that mechanical experts & technicians are working on my car. It was a long wait for fuel pump recall replacement but I had planned for it, so it was fine. The staff More

by 2023SubaruSE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Mar 21, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 20, 2021

Always great service. Couldn't have gone better. Timing was right on and exactly as they said it would be. Very friendly and nice to be there. More

by TODHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 21, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 20, 2021

Had a problem getting my tires rotated. John was excellent. he kept in contact with me. He tried his earnest to correct the problem. God Bless! More

by BILLMEISBURGER
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 21, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business, Bill, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

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