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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 21, 2021

Always a peace of mind experience knowing that mechanical experts & technicians are working on my car. It was a long wait for fuel pump recall replacement but I had planned for it, so it was fine. The staff More

by 2023SubaruSE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Mar 21, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 20, 2021

Always great service. Couldn't have gone better. Timing was right on and exactly as they said it would be. Very friendly and nice to be there. More

by TODHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 21, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 20, 2021

Had a problem getting my tires rotated. John was excellent. he kept in contact with me. He tried his earnest to correct the problem. God Bless! More

by BILLMEISBURGER
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 21, 2021 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business, Bill, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

March 20, 2021

Easy to buy. No pressure and great service. Love our new car! Brian is always our guy when we buy a new car. He is so good to work with. More

by CAROLSZONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg
Mar 21, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Troy Kloke, General Sales Manager

March 19, 2021

Always great service. The staff is friendly and have always met my needs over the past 20 years. I have no reason to go anywhere else. More

by COP2RN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 21, 2021 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

March 18, 2021

I would, but the time spent at the dealership was too long. Could have done most of the paperwork over the phone or through DocuSign. other then that it was fine. More

by PAVIT777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand, Skyler Reagan
Mar 18, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

March 18, 2021

The financial gentleman was extremely rude when we came back up to pick up our trade in and give cash instead two days later. Very sad More

by CTRACI288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryce Beatty, Cate MacPherson, Dennis Kane, Armando Ledesma Jr.
Apr 04, 2021 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Troy Kloke, General Sales Manager

March 17, 2021

Got there early because I didn't want to make an appointment. The oil change and multi-point inspection took less than an hour. Julia is a very competent service writer. More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Mar 17, 2021 -

Lithia Toyota of Medford responded

It's great to hear that Julia and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 17, 2021

Couldn't have gone better. They had mounted the new tire on my old rim, after filing down the jagged edges. Then they mounted wheel on the Camry and tucked the donut tire back into the trunk where it belo More

by RRUF777803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 17, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with John and our service team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 16, 2021

Very friendly and easy to do business with. Open and honest with vehicle history and information. I feel that time was taken during the inspection process to verify that the vehicle was sound. More

by JHNWOOLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Evan Seegmiller, Jayna Lack
Mar 16, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

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