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Lithia Toyota of Medford
Medford, OR
4,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,810 reviews
March 14, 2021
I'm disabled and it was a bit challenging to get in Lithia; long line of cars. I tried to prepare myself for problems, and I asked ahead of time if there would be any upon arriving. There was a long Lithia; long line of cars. I tried to prepare myself for problems, and I asked ahead of time if there would be any upon arriving. There was a long line of cars so I waited behind them. No one was coming over so I called to get some assistance. Someone finally came and waived for me to park near him. When I went to the Service Desk and looked at what needed work I was happy to see that they were going to vacuum the carpet; I even mentioned that. I had also earlier asked that they do not move my seat. I am handicap and it takes hours to move the seat back to where it was. They moved my seat. (I did not know I could have had them get the car from my home, repair it, and then return my car.) I was happy that they drove us to Wendys to get lunch and return. When I was leaving I noticed they did not vacuum so I got out of the car and spoke to a woman Service Agent who explained because of COVID they can not do that without a HEPA filter. Then tell me that at the beginning! My Agent never said anything about that. It was even on the paperwork I signed that my car would be vacuumed inside. I had a 2:30 pm appointment but my car sat there for almost an hour before it was worked on. I'm High Risk for the COVID virus but had to sit there for 3 hrs. I don't like to use the "disabled card" but my friend said I should have. Maybe they could ask if there are any Special Needs? I rarely use this email address so its been a while, I don't recognize anyone. The experienced woman's photo is not there to pick from. This web page won't let me leave until I rate people. I don't know these people. Other than all that. . . I'm glad they are there to do the service. More
by Jillbert
Verified Customer
March 13, 2021
Service was prompt and Jarren Brown was friendly and courteous! Jarren showed me the dirty air filter making the decision to replace it very needed. courteous! Jarren showed me the dirty air filter making the decision to replace it very needed. More
by SFSIPPLE
Employees Worked With
Jarren Brown
March 13, 2021
Fabulous service and caring and compassionate friendly people. Could not be happier. I am high risk and home bound no they picked up the car and returned washed and clean. Thanks Litha! 💗 people. Could not be happier. I am high risk and home bound no they picked up the car and returned washed and clean. Thanks Litha! 💗 More
by SEAFREEK
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
March 13, 2021
Brought Camry in that had a flat time and a little rim damage. John helped me figure out what to do. Left wheel there to get new tire installed. damage. John helped me figure out what to do. Left wheel there to get new tire installed. More
by RRUF777803
Employees Worked With
john McNerny
March 12, 2021
Brought in my truck for its lifetime oil service and some light maintenance... I love the lifetime oil service and the convenience of your scheduled maintenance. The sales/service people are always extremely light maintenance... I love the lifetime oil service and the convenience of your scheduled maintenance. The sales/service people are always extremely friendly and helpful - although things were a little slow this time. More
by BENJASWORLD
Employees Worked With
John McNerny
March 12, 2021
Wonderful as usual. Always attentive and great customer service. They even gave me a ride home after dropping off my car and picked me up when my car was done. Outstanding! service. They even gave me a ride home after dropping off my car and picked me up when my car was done. Outstanding! More
by LAURALMADD
Employees Worked With
Jarren Brown
March 12, 2021
Service is always good, staff always amicable and efficient, makes us feel welcome. My visit for service was excellent and as fast as possible. Good experience. Ana Segura efficient, makes us feel welcome. My visit for service was excellent and as fast as possible. Good experience. Ana Segura More
by ANA.LIZ
Employees Worked With
Joe, Thomas Curphey
March 11, 2021
Luis was very personable in helping us with our purchase. He listened and understood our financial picture and with Evan's assistance, helped us structure a really good deal. Both of these gentlemen are know He listened and understood our financial picture and with Evan's assistance, helped us structure a really good deal. Both of these gentlemen are knowledgeable and professional and all of our concerns and questions were answered. Most importantly, we didn't feel pressured. More
by EMILES1450
Employees Worked With
Cate MacPherson, Evan Seegmiller, Luis Rodriguez
March 11, 2021
Courteous, clear, efficient service. I arrived early and they were happy to accommodate me. The service department always meets or exceeds my expectations. In and out in under an hour. they were happy to accommodate me. The service department always meets or exceeds my expectations. In and out in under an hour. More
by JFA
Employees Worked With
Mark Grossman, Jarren Brown
