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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

January 21, 2021

Always a good experience. Easy to get an appointment and the service staff is very helpful and knowledgeable. Jarren, in particular, was very good to work with. More

by kempner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Jarren Brown
Jan 21, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jarren and the rest of our team, and we look forward to working with you again. Mark Grossman, Service Manager

January 21, 2021

Our salesman was cool and understanding of our needs. They have a good sense of customer service and go the extra mile to make sure you are well taken care of. More

by TJANDKJ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Aaron , Bryce Beatty
Jan 21, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

January 21, 2021

Great customer service, knowledgeable staff who were very respectful of our needs. The team worked around our busy schedule and assisted in every capacity. Would enthusiastically recommend them. More

by TOMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Cate MacPherson, Luis Rodriguez
Jan 21, 2021 -

Lithia Toyota of Medford responded

It's great to hear, Tom, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

January 20, 2021

Our salesman Benji was professional and made the experience painless and quick. Would recommend him for anyone looking to purchase a new or used vehicle. More

by BEAUJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
Jan 20, 2021 -

Lithia Toyota of Medford responded

Beau, Thank you for sharing your experience with us! We're happy to hear it went well working with Benji and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

January 20, 2021

It was fine. I had an appointment so didn't have to wait to long. I did wait for Jarred to go to customer service and do paperwork before he waited on me. The other man waited on probably four other people More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
January 20, 2021

Jayna and the whole staff were patient with me thru the entire buying adventure. Everyone at Lithia Toyota was respectful and patient. Great car buying experience. More

by MOS5SIBLINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Jayna Lack
Jan 20, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear Jayna and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

January 19, 2021

Benji was so helpful and listened to what I was looking for. They worked hard to get me the payments I wanted, an easy and enjoyable process! More

by HEATHER604503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Brian Berg
Jan 19, 2021 -

Lithia Toyota of Medford responded

Heather, Thank you for taking the time to share your feedback with us. Benji and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

January 19, 2021

Disorganized dealership (salesmen) without concise knowledge of procedures of the sale. Unable to explain in detail reason for certain forms. Salesmen appeared to be short staffed helping multiple cus More

by G.LEO319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Philips, Kareem Duncan, Mike Rapport, Scott Weigand
Feb 05, 2021 -

Lithia Toyota of Medford responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. I'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Troy Kloke, General Sales Manager

January 16, 2021

Lithia took good care of me. They genuinely looked after my interests. I will definitely be a repeat customer. I would like to thank them. More

by SHARPDOG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, John Matthew Uri, Scott Weigand
Jan 17, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

Jan 17, 2021 -

SHARPDOG responded

Thanks Troy! You have a good crew there. Please thank them all for me! -Preston Moser sharpdog@gmail.com

January 15, 2021

There is always someone there to help. Loren goes early and always gets taken care of in a friendly fashion. john is always helpful and pleasant. More

by BINGOCAROL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jan 15, 2021 -

Lithia Toyota of Medford responded

Thank you, Carol, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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