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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 28, 2020

Excellent service. I appreciate the depth of knowledge. I will definitely return to this location for future service required. I appreciate the staff and their freindliness. More

by mark.taylor.71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey, Scott Knuepel, Thomas Pitts
Nov 29, 2020 -

Lithia Toyota of Medford responded

Mark, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and Thomas and Scott forward to working with you again. Mark Grossman, Service Manager

November 28, 2020

We came in for front brakes but ended up paying over $1,600 for complete set of brakes plus had to rent a car because they didn't finish on time. Then, the next day they didn't finish on time. John Op More

by KEVINJACK782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Oppy
Dec 15, 2020 -

Lithia Toyota of Medford responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention; we appreciate all customer feedback as it allows us to learn and make improvements. Mark Grossman, Service Manager

November 27, 2020

It was a pleasant surprise when Josh and the team had us in and out in such short order! Everyone was was very friendly and professional. Thank you More

by RCHLRSN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Cate MacPherson, Joshua Walton
Nov 29, 2020 -

Lithia Toyota of Medford responded

Thank you so much for your kind words regarding your recent experience working with Josh, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

November 27, 2020

I was very happy with the purchase and the sales team was excellent. However, after the sale and getting the key to the new 2020 Camry XLE Hybrid, I was a bit uneasy. The tire pressure warning light had come More

by NCO-MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Cate MacPherson
November 26, 2020

Great service as always! John Oppy communicates the service needs of the truck and prices that go along with it. Stays in contact if changes arise to the original service plan. Thanks again! More

by JRS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
Nov 29, 2020 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with John and our team and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

November 26, 2020

Attentive & professional. Great experience. Used shuttle to finish Thanksgiving shopping at Costco during 3 hour service. That was perfect. Really appreciate everyone’s good service. More

by sharonince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Nov 29, 2020 -

Lithia Toyota of Medford responded

Sharon, Thank you for your business and this review. We're happy to hear Thomas and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

November 26, 2020

Benji was great to work with on the purchase of our new Tacoma. He was very knowledgeable about all the options. Very quick and easy sale. More

by JSWARTZ84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Bryce Beatty, Cate MacPherson
Nov 29, 2020 -

Lithia Toyota of Medford responded

Thank you so much for choosing Lithia Toyota of Medford! Congrats on your new Tacoma purchase, and let us know if Benji or our team can be of any more assistance! Troy Kloke, General Sales Manager

November 26, 2020

They replaced a part that had become damaged by elements at no cost to me even though the car was out of warranty. Totally unexpected! More

by bill97520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
Nov 29, 2020 -

Lithia Toyota of Medford responded

Bill, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

November 26, 2020

Thomas kept in touch about the progress of the service and gave advice about the status of my auto's needs rather than a service recommendation based solely on mileage. More

by DAV709
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Nov 29, 2020 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience working with Thomas here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

November 26, 2020

I was running late but they still took good care of me! My visits here always seem very professional and orderly. Great job—thank you. More

by KLINEKAPLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 29, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad Jarren and our team were able to help, and we hope to see you again! Mark Grossman, Service Manager

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