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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

November 01, 2020

I am finding that it is hard to get through to service. Also, calls are not returned promptly. However, I was able to get times that worked for me, and the work was done quickly. More

by fahubcap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Nov 02, 2020 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

October 31, 2020

Great customer service. I had scheduled my appointment a few days earlier but when i arrived my information was not in the system. Jarren took care of it and i was in and out the door an about an hour.I was More

by BBALLBACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 01, 2020 -

Lithia Toyota of Medford responded

Thank you for your business and for this review. We're happy to hear Jarren was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

October 31, 2020

I took my car in for a routine oil change. They had great customer service. They were very fast with getting my car done, and very friendly. More

by Sarah Fumasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Nov 01, 2020 -

Lithia Toyota of Medford responded

Thank you, Sarah, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

October 31, 2020

Reliability, trust and professionalism are only a few words to describe the excellent service received--every time. Lithia Toyota of Medford can be proud of employees in their service department. It i More

by Frank
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McNerny
Nov 01, 2020 -

Lithia Toyota of Medford responded

Thank you so much, Frank, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

October 30, 2020

This was a very easy order process, and everyone was very helpful, we had no complaints at all! Plus, our order came in sooner than expected. More

by ASL8ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Luis Rodriguez
Oct 30, 2020 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

October 30, 2020

Thomas is always a friendly face when we bring our cars in for service & is always willing and helpful to answer questions that I have about our service plan More

by JVEGAGORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Nov 01, 2020 -

Lithia Toyota of Medford responded

Thank you for the kind words for Thomas in our service department! We look forward to sharing your compliments with him and the rest of our team and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

October 30, 2020

I purchased my fourth consecutive Prius from Lithia Toyota of Medford. Again, exceptional service at every stage of the process, from sales through financing. Everyone was personal and professional. More

by NANCYLYNNMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Greenwood, Cate MacPherson, Evan Seegmiller
Oct 30, 2020 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we hope you’ll enjoy your new Prius! Troy Kloke, General Sales Manager

October 29, 2020

Great place. Good waiting area, coffee and TV. Enjoy looking at the new cars while I am waiting. Good selection of vehicles. I'll be back. More

by BOBSGOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
Oct 30, 2020 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

October 29, 2020

Great service as always. Very cold in waiting room. Prices are always higher then an independent shop.So I take my car elsewhere for most things not covered on my lifetime oil change. More

by NINA5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Oct 30, 2020 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

October 29, 2020

On time, efficient, friendly, professional. Waiting area is nice (I wish people would be a bit more courteous about talking so loudly on their phones) and it is comfortable. I am glad I bought my car there More

by Joyce n Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 30, 2020 -

Lithia Toyota of Medford responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

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