Back

Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

Directions

By Type

Showing 4,810 reviews

October 16, 2020

I was in for a tire rotation but I needed a window sticker and the next return date to be in writing on the receipt and window sticker but it was forgotten. This is for my next oil change. Larren forg More

by INGABRYTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Oct 16, 2020 -

Lithia Toyota of Medford responded

Thank you for your feedback. We're sorry to hear that you weren't fully satisfied with your experience and apologize for the inconvenience. Please feel free to reach out to us directly so that we can discuss how best to resolve this issue. We are always happy to assist you with any questions or concerns! Mark Grossman, Service Manager

Oct 28, 2020 -

INGABRYTT responded

Can you please review from Mossy Toyota's San Diego) oil changes and figure out what the miles should be that I come in for the next oil change so that I do not mess up my warranty?? Do you not put these stickers in the upper drivers side of the window? Ingabrytt Kriesstrom

October 16, 2020

I really enjoyed the friendly staff and there professional conduct. Steven Kahae was very helpful and professional. He is a Keeper, he displayed a genuine interest in me. Thanks, Shane Robinso More

by ALPINE23CONN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand, Steven Kahae
Oct 16, 2020 -

Lithia Toyota of Medford responded

Shane, thank you for your feedback on your recent visit to Lithia Toyota of Medford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

October 16, 2020

I Took sequoia vehicle in for a leaking airbag which we knew there was a leak . Charged 75$ for them to tell me same thing .. More

by C5TACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Pitts
Nov 02, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Mark Grossman, Service Manager

October 15, 2020

They were very busy at the check in and were really polite and helpful to those waiting in line. I appreciate getting a heads up about some future work that will be needed. More

by GPJOLEEN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Oct 15, 2020 -

Lithia Toyota of Medford responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 15, 2020

Always a great experience. Never a wait even for work on the car. My car sounds great and purr's like a kitten now. We are very happy! More

by cathylynn72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Thomas Curphey, Scott Knuepel, Joseph Kyttle, Jarren Brown, Thomas Pitts
Oct 15, 2020 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

October 15, 2020

Vehicle was done sooner than expected! I just called to see how long the wait was and showed up. Even the kids enjoyed it! Fast, friendly, highly recommend. More

by THOMASROY3432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Oct 15, 2020 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

October 15, 2020

Great people and great customer service. Was a pleasant experience having someone take care of issues that weren't there's. Definitely a customer for life. More

by BLACKMAMBA5X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 15, 2020 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

October 15, 2020

For some reason your system has me linked with another person/vehicle. Despite the best effort of the service rep, and them thinking they solved the problem, it remains screwed up. More

by DCBMOOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Oct 16, 2020 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will try to get this resolved as soon as we can. Please don't hesitate to reach out again if it continues to be a problem. Mark Grossman, Service Manager

October 15, 2020

I recieved pleasent, personalized service. They got me in without an appointment, with a minimum wait. I feel lucky to have this quality of service available. More

by CORELIS
Recommend Dealer
Yes
Employees Worked With
John McNerny
Oct 16, 2020 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

October 14, 2020

I had an easy and lovely time finding our new car. Everyone was helpful and kind, not pushy. My 1 time with the service dept since I bought the car was also very easy, helpful and efficient. More

by RENEEJEFFUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 14, 2020 -

Lithia Toyota of Medford responded

Thank you, Renee, for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

...
294
...