Lithia Toyota of Medford

Customer service was great. Thomas was very helpful and the service was fast. He got me in quickly and he didn't make me wait in line when I returned. the service was fast. He got me in quickly and he didn't make me wait in line when I returned. More

I purchased a 2018 4RUNNER LTD -that experience was great. I had to bring it in for a bumper replacement as part of the sale agreement. Upon picking up my 4RUNNER I immediately noticed my cell phone da great. I had to bring it in for a bumper replacement as part of the sale agreement. Upon picking up my 4RUNNER I immediately noticed my cell phone dash mount was missing. I went in & was told to call Scott tomorrow. After phone tag with Scott a little the next day he asked for a photo of the item so he knew what he was looking for. ( I got it off Amazon so no problem). Later in the day after not hearing back from him I reached out & all he said was “ we ordered a new one”. xxx no acknowledgement or apologies & I have to come back to the dealership to pick it up. I feel this could of been handled better. But ultimately the mount got replaced -even though it shouldn’t have been missing in the first place. ( I’m glad I took the spare cash I had laying around out when I dropped it off-that would have definitely been gone too) More

Did an excellent job on detailing my 2018 Toyota Tacoma truck. Took care of a recall. When I brought my truck in it was running a little ragged, but now it runs great. truck. Took care of a recall. When I brought my truck in it was running a little ragged, but now it runs great. More

Another great service experience for my trusty Tacoma! Thank you to all the guys and gals down there at Lithia Toyota's service department in Medford! Thank you to all the guys and gals down there at Lithia Toyota's service department in Medford! More

Charlie Whitley was excellent at guiding me through what I wanted to buy without visiting a dealership. This was really appreciated during the covid-19 crisis. Benji Barringer did an amazing job of showing I wanted to buy without visiting a dealership. This was really appreciated during the covid-19 crisis. Benji Barringer did an amazing job of showing me how to operate the car without getting in the vehicle. I would definitely recommend these two to a friend. More

Excellent service and communication. Enjoyed working with Jaron- He was friendly, helpful and had good communication skills. He made a great difference in my experience with Toyota. Jaron- He was friendly, helpful and had good communication skills. He made a great difference in my experience with Toyota. More

Scott Wiegand did a great job, as Lithia Toyota always does. Scott got me out of my truck, into a brand new one, lowered my payments, and it went quick! does. Scott got me out of my truck, into a brand new one, lowered my payments, and it went quick! More

Great service experience from Lithia Toyota of Medford as always. Great customer service and knowledgeable employees. They always do a great job on repairing my vehicle. always. Great customer service and knowledgeable employees. They always do a great job on repairing my vehicle. More

great visit. took my malibu in for oil change and service had brakes done. joe was very nice he even found a coupon to save me some money, and answered all my questions had brakes done. joe was very nice he even found a coupon to save me some money, and answered all my questions More

Service staff were great, the lube job was thorough and prompt. Clean facility. Do like like the imperative to wear mask which i did not wear due to government mandate not governed by true science, facts a prompt. Clean facility. Do like like the imperative to wear mask which i did not wear due to government mandate not governed by true science, facts and reason. Could not give 5 stars to the service man because cannot tell which below he is due to mask on - however he deserves 5 stars - Thank you. More