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Lithia Toyota of Medford

Medford, OR

4.5
4,809 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,809 reviews

September 26, 2020

They were fast, efficient, did what they said they would. The shuttle driver was in constant communication. It was an easy service call. Thank you! More

by KAREN_MCKENZIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick the shuttle driver was fantastic as well!!, Thomas Pitts
September 25, 2020

John McNerny was great and the car was serviced on time and all jobs were completed. I took a shuttle home as the car was in for 4-5 hours as expected. My only complaint was that the other passenger in t More

by flyfishman
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 25, 2020 -

Lithia Toyota of Medford responded

Peter, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you did not feel safe during your visit. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Mark Grossman, Service Manager

Oct 04, 2020 -

flyfishman responded

It would be so simple for Lithia to require masks in both their waiting areas and in your shuttle. No mask - no service. Simple.

September 25, 2020

Been going to these guys for years. They are very professional and very personable. I'll continue doing business with them as long as I own my rig. More

by HANGFIRE69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Thomas Pitts
Sep 27, 2020 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

September 25, 2020

John Oppy is always a pleasure to deal with, always a good experience for our 2020 Toyota Sienna. Thanks for the help John will see you soon More

by TRAVISSCHEXNIDER
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Oppy
Sep 27, 2020 -

Lithia Toyota of Medford responded

Thank you, Travis, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

September 25, 2020

My salesman was great. He made everything fast and easy. FINALLY I didn’t feel like pulling my hair out over the whole buying process!! Thank you Armando. More

by THELMA400
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Armando Ledesma Jr.
Sep 27, 2020 -

Lithia Toyota of Medford responded

Thank you, Thelma, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

September 25, 2020

Service time was expedient, efficient, friendly and professional for my "walk-in" appointment. The facility appeared COVID-19 safe; easy to read directives, masks on with all employees, and polite whe More

by dalton1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Scott Knuepel, Joseph Kyttle
Sep 27, 2020 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

September 25, 2020

The cars made by Toyota are great vehicle's but the staff at lithia Toyota made me feel like I had to be on my guard More

by SCBRAM1234
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Skyler Reagan
Oct 13, 2020 -

Lithia Toyota of Medford responded

Hello, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to me directly, I would appreciate the opportunity to address your concerns. Troy Kloke, General Sales Manager

September 23, 2020

Always prompt and courteous. This is my third Camry I have purchased from Lithia Toyota and have always used your service department. Never any problems. More

by SUENZ
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Sep 24, 2020 -

Lithia Toyota of Medford responded

Hello, Thanks for sharing your thoughts about your "third" experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Thank you for being a loyal Lithia Toyota of Medford customer! Mark Grossman, Service Manager

September 23, 2020

Great dealership. Excellent care and service. I hope to use Lithia Toyota for all my service needs in the future. They take care of the vehicle and the customer. More

by project57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Whitley, Jarren Brown
September 23, 2020

I took my 4 Runner in for the 1 year check up and oil change, they changed the Cabin Air Filter. Got home and the blower was making a noise so I took it back and they jumped right on it and fixed it ( a More

by SUNDMAN56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Sep 24, 2020 -

Lithia Toyota of Medford responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that Joe can assist you with! Mark Grossman, Service Manager

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