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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 31, 2023

Fast service and attentive staff. While I rated 5 stars, some of the service is too expensive for me to have performed by dealer, but service I paid for was well done and timely. More

by a-ronm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kreide, Jarren Brown, Zach Hamar
Apr 02, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. Jarren and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 31, 2023

Everyone was super helpful in explaining the breakdown of services, the timeframe quoted was spot on, the price was exactly what they quoted me, pickup was a breeze and my car has been running great since! More

by MICHAELARATTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Zach Hamar
Apr 02, 2023 -

Lithia Toyota of Medford responded

Michael, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

March 31, 2023

Friendly staff, excellent service, knowledgeable, and fast service I’m a very pleased customer We will be ack soon More

by THE Salazars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano
Apr 02, 2023 -

Lithia Toyota of Medford responded

Hello Salazar Family, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

March 31, 2023

Such wonderful service and attention to detail. Highly recommended. John McNerney is always attentive and willing to take special care of my vehicle needs. More

by Ashfish8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Apr 02, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing your experience with Lithia Toyota of Medford. John and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 31, 2023

Always quick and great service. Great folks that work there . Like John the check in man. Thank you! More

by MALOBOY908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Apr 02, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 31, 2023

I paid $149 and even my front window was not all the way clean. All my items in my car were in a box in my seats were still the same as they were I could not get them clean and that’s why I paid $149. I fig More

by RUBYHOWARD27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Detail dept 3 stars, Scott Knuepel
Apr 04, 2023 -

Lithia Toyota of Medford responded

Ruby, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

March 30, 2023

Fast and excellent service from the shuttle service to customer service desk! Made my appointment very easy! More

by STOCKTON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver- Bart or Bert, Jarren Brown
Mar 31, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

March 30, 2023

They were very efficient and thorough. I felt taken care of! Also the waiting area was so nice! More

by Emma Klise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Mar 31, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 30, 2023

All went as hoped/planned within a reasonable timeframe. John McNarney was great. Thank you. More

by Xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 31, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

March 29, 2023

Luis was great at communicating and although he wasn’t available once we got to the dealership he put us in great hands with Tyler! More

by Whitney Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Orlow, John Matthew Uri, Luis Rodriguez
Mar 29, 2023 -

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. I'm glad to hear that Tyler was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

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