Lithia Toyota of Medford

Painless experience. Way better than 2016 experience. Josh St. Germaine was exceptional. I actually planned to go elsewhere until I worked w him. The whole process went smoothly. I never left my home. In Josh St. Germaine was exceptional. I actually planned to go elsewhere until I worked w him. The whole process went smoothly. I never left my home. In a few hours, the car of my choice was in my driveway, paperwork completed and signed. Covid 19 isolation practices were followed perfectly. More

Recall 2018 Tacoma Have purchased several new Toyota's from Lithia over the years and even though purchasing a vehicle from a dealer is sometimes about the same as going Have purchased several new Toyota's from Lithia over the years and even though purchasing a vehicle from a dealer is sometimes about the same as going to the dentist, my experience with my salesman and the service dept has always been a good one. More

Other than me asking them to remove the running boards several times, it was a great experience with Armando. The finance man was a little condisending. They took them off of the list price... Now I'm s several times, it was a great experience with Armando. The finance man was a little condisending. They took them off of the list price... Now I'm stuck taking them off and trying to sell them, per the finance man's suggestion. Annoying. More

Lack of empathy, support and understanding. Since you asked, I will share that my recent service experience was incredibly discouraging. I visited my local Lithia Toyota over the weekend on Sa Since you asked, I will share that my recent service experience was incredibly discouraging. I visited my local Lithia Toyota over the weekend on Saturday morning (4/4/20) for an oil change here in Medford, OR. This is where I purchased my brand new 2018 Toyota Tacoma 2 years ago, and this was to be my last oil change free of charge. However, the service tech informed me that unfortunately I was outside of my grace period to have this service covered by Toyota. This meant that I would have to pay for my oil change, and there was absolutely no extension or leeway. This was a huge disappointment, especially during a time when we are supposed to be coming together as a community, and show empathy and understanding. I felt like I was simply “no one”. I don’t feel like a valued member of the Toyota family, nor do I feel like this was the proper way to handle my visit during a time when Toyota is claiming to show support to its customers. I shared my thoughts with the service tech, yet he remained strong on the fact that I would have to pay for this service to be completed. A service that Toyota initially would have covered was all of the sudden not an option, and quickly became my unexpected burden. This was and is still terribly upsetting. We are living in a time where non-essential travel/shopping is not recommended. I work for an essential business during these trying times involving the COVID-19 virus pandemic. I am working extra hours during the week, and was not able to get in for my oil change until the weekend due to conflicting hours of operation. I knew ahead of this visit that my oil change was overdue, yet I did not think that it was a top priority while trying to maintain my life and income during these troubling times. I would not be providing this negative feedback if I truly did not feel like I was wronged during this visit for my oil change service. The fact is, I was outside my grace period by 2 days! I would be more understanding if I were 2 months past my purchase date grace period, heck even 2 weeks, but we are talking about 48 hours here! The $79.95 wasn’t something I planned to spend. I was actually going into this visit thankful that this was my last oil change I didn’t have to financially worry about…but that didn’t end up being the case. This was simply a service that Toyota expected to cover when I purchased the vehicle, so it truly wouldn’t impact your company like it did me at this moment. I am discouraged to feel such doubt about my future as a customer of Toyota. I left your facility feeling like Toyota had no empathy or sincere customer support during a time when it claims to be working together through these times. Toyota is currently advertising all of these great “deals” to new customers, but lack taking care of the existing. I can only hope that in the future, should we face times of life that show no mercy, we can truly be there to support each other as a community. Stay well, Racheal Spaur More

I had a great experience and was able to get the truck I wanted and stay in the payments that I needed to make it work. wanted and stay in the payments that I needed to make it work. More

Thank you! A no hassle, positive buying experience. Scott Wiegand was wonderful to work with. He even delivered my new Corolla directly to my door so I would n A no hassle, positive buying experience. Scott Wiegand was wonderful to work with. He even delivered my new Corolla directly to my door so I would not have to risk going out during this coronavirus quarantine. Trade in value for my 10 year old car was more than fair. More

My trip was great as usual, but in this case, my oil was changed in 20 minutes! Way to go. I guess there is an upside to this Coronavirus! changed in 20 minutes! Way to go. I guess there is an upside to this Coronavirus! More

Very pleasant and helpful as always The service is always very friendly, the staff is courteous and everything is well organized. I especially like that I can bring my dog into the waiti The service is always very friendly, the staff is courteous and everything is well organized. I especially like that I can bring my dog into the waiting area More

Skyler was great to work with! Prompt and to the point! The really worked to make sure it stayed in my budget, got me a lower interest rate and made for a great experience. The really worked to make sure it stayed in my budget, got me a lower interest rate and made for a great experience. More

Great service, as always I took advantage of their new air duct cleaning service with cabin filter replacement that included vehicle and drop off. During these crazy times, i I took advantage of their new air duct cleaning service with cabin filter replacement that included vehicle and drop off. During these crazy times, it's so appreciated that the dealership is going above and beyond to find innovative ways to help do their part to make life a little safer and easier. Thank you! More