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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 19, 2023

Great people, great service. Always treated well when we come in for service. Efficient and friendly. More

by Oermanpam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Joseph Kyttle
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

March 19, 2023

They listened and were respectful. They did not try to oversell us. We were given an honest amount for our trade. The vehicle we did get was also priced fairly. Having special circu More

by ZIMMERMANN0JAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Troy Kloke, Steven Kahae
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

March 18, 2023

Great group of people, kept me informed on the car I was looking for and called me as soon as it got in. The whole process went very smooth and fairly quick. More

by lrvltd05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Armando Ledesma Jr., Luis Rodriguez
Mar 18, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

March 18, 2023

You guys are great . .. I like doing business with you all !!! I will recommend you people to all my friend’s... More

by JDT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. It is great to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

March 18, 2023

Absolutely great experience. Troy and his team did wonderful job helping me buy my new toyota. They made every step a breeze. More

by FELOCASTANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Cady, Troy Kloke, Armando Ledesma Jr.
Mar 20, 2023 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

March 18, 2023

It was a pleasure working with Neal, the salesman, along with the others. Neal went out of his way for several items, even on his time off. Thank you Neal Cady. More

by DMDSDELMAR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neal Cady was outstanding
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

March 18, 2023

Everyone seems irritated to help customers. They didn’t get my car in till 45 minutes after my appointment time I got no updates. I was there for 2 1/2 hours for an oil change. Ended up breakin More

by NELSAMDUK4270
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny
Mar 23, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

March 18, 2023

Service was on-time, friendly, and helpful. I appreciate how simple and straightforward the process was for me. More

by Cczimmerman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 18, 2023

Zach Hamar always super helpful and friendly. His boss Mark Grossman needs a lesson in respect and professionalism. My last oil change they broke the cabin air filter access panel. When I brought More

by KARMICREATOR
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, Zach Hamar
Mar 23, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, I would love to address your concerns in detail. Mark Grossman, Service Manager

March 17, 2023

I really appreciated the service departments price sensitivity to my recent repair, and the discount that was provided. More

by BARBGOLDSELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 18, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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