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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 06, 2020

I always am pleased with the timeliness and quality of work done at this dealership. I get all of my service done here except warranty on my Ram. More

by CGL
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Jayna Lack, Thomas Curphey
Mar 06, 2020 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

March 06, 2020

No wait time My paper work was ready and Joe was helpful and explained everything. He offered the use of the shuttle. You should have a popcorn machine to make More

by S2place
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 06, 2020 -

Lithia Toyota of Medford responded

Hi, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe is a valued member of our team, and we are happy to hear he was such a big help. Mark Grossman, Service Manager

March 06, 2020

Just did our oil change and check fluids We were under the impression we had a 75000 mile warranty as we did in Grants Pass with our last Toyota and were disappointed to find that it only inc More

by ednbetsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 06, 2020 -

Lithia Toyota of Medford responded

Thank you for sharing your feedback! We appreciate your business and thank you for choosing Lithia Toyota of Medford. If you would like to discuss your warranty in more detail, please feel free to reach out to us directly, we would be happy to discuss this with you and try to clear up any issues! Mark Grossman, Service Manager

March 06, 2020

Service was courteous and very fast! I appreciated that I arrived one hour early as I had gotten my appointment time wrong but I was treated very nicely and my oil change was done very quickly More

by ANNELABZ
Recommend Dealer
Yes
Employees Worked With
Jared Baugh
Mar 06, 2020 -

Lithia Toyota of Medford responded

Hi Anne, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

March 05, 2020

Replace 12v batery. Electronics not working correctly at 4pm on Prius Persona. Shop checked car without appointment, replaced 12v battery and out door in a hour or less, More

by judyphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
Mar 05, 2020 -

Lithia Toyota of Medford responded

Hi Judy, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

March 05, 2020

Great Experience I had a great experience at the Lithia Toyota Service department. Tom Pitts and the rest of the crew were friendly, helpful and professional. They ser More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Mar 05, 2020 -

Lithia Toyota of Medford responded

Wayne, Thank you so much for your kind words about Tom and the service team, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

March 05, 2020

Great service We came in mid-day to have our car serviced. We were greeted immediately and Jared efficiently completed the paperwork and orders for service. The w More

by brickell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Baugh
Mar 05, 2020 -

Lithia Toyota of Medford responded

Hi Brickell, Thank you so much for your kind words regarding your recent visit to our dealership and working with Jared, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

March 04, 2020

Great attention in buying a new Camry Hybrid This was a good experience for me in that the negotiations went smoothly, my wife and I got much attention from Josh and our after visit with Charlie More

by TMULARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Dennis Kane, Joshua St. Germaine, Charlie Whitley
Mar 04, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Josh and Charlie and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

March 04, 2020

Jared was great! Answered all my questions! Helped me lay out a plan for service for several items that need to be taken care of. More

by GALARDI
Recommend Dealer
Yes
Employees Worked With
Jared Baugh
Mar 04, 2020 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for your kind words regarding Jared and for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

March 04, 2020

John Oppy in the Service Department was friendly, knowledgeable, helpful, and was quick to respond in our communications. He explained what our 2004 Highlander needed and why. He even found a new aft More

by CHRISCASAD
Recommend Dealer
Yes
Employees Worked With
John Oppy
Mar 04, 2020 -

Lithia Toyota of Medford responded

Thank you, CHRIS, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Mark Grossman, Service Manager

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